We have received feedback from our provider's network engineer and he asked if your clients or the customers of softlayer open a ticket with softlayer.

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July 21, 2015 at 10:32 am #25232

Keymaster

We have received feedback from our provider’s network engineer and he asked if your clients or the customers of softlayer open a ticket with softlayer. From what testing they have done it appears that there are some routing peering issues between various ISPs and softlayer.

You can test traceroutes between providers and the IP 50.23.120.193 using the looking glass URLs below:

http://www.us.ntt.net/support/looking-glass/
http://lg.zayo.com/lg.cgi
http://www.cogentco.com/en/network/looking-glass

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best regards,

Kenneth P.
Systems Engineer
(mt) Media Temple
877-578-4000
310-564-2007

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