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home › Forums › General Questions & Bugs › Problem – In android devices

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    • March 5, 2017 at 4:37 pm #29773
      netboyscript
      Participant

      Hi,

      It’s the 3st time that I am trying to have an answer from your support (2times by mail without any answer) and now by this way i hope now you will can help me.

      So my problem is when i want see my videos in my android devices the video begin but just got the sound and then 30 or 45 seg after will arrive the image. I tried in diferent android devices and all have this problem. Just to tell you that in all others devices like apple or normal computers its runing corrently. Can you help me with that please?

      As well the second problem is My videos was encoded in 5 qualitys (1080p, 720p 480p 320p or 240p). When i try to change the cality of the video i just have the posibility to see the 720p 480p 320p or 240p but its missing the 1080p can you tell me why?

      Thanks for your help.

      Regards

      Matt

    • March 5, 2017 at 7:05 pm #29774
      s3bubble
      Keymaster

      Hi Matt,

      Can you post a link to your video?

      Best Regards

      Sam

    • March 5, 2017 at 9:12 pm #29775
      netboyscript
      Participant

      Hi Sam,

      Here two videos links tried and let me know what you think:

      https://www.umystic.com/course/como-investigar-lo-paranormal/leccion/1-introduccion-e-historia-de-la-investigacion-paranormal/

      https://www.umystic.com/course/como-investigar-lo-paranormal/leccion/2-el-investigador-de-lo-paranormal/

      • March 6, 2017 at 8:15 pm #29783
        s3bubble
        Keymaster

        Hi Matt,

        Can you try now, we don’t seem to be getting the error you have describe but have applied a new updated that may have resolved your issue.

        Make sure you clear your cache.

        Keep us updated.

        Thanks

        Sam

        • This reply was modified 8 years, 1 month ago by s3bubble.
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