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home Forums General Questions & Bugs Video Playlist Error

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    • #29698
      iaccess
      Member

      I’ve created a video playlist and inserted into my site … however when the playlist is accessed an error message is shown on the player saying:

      “The media could not be loaded, either because the server or network failed or because the format is not supported.”

      I can access the playlist files from the drop down menu in the top right hand corner of the player and when I select a file to play it plays it fine.

      My issue is the eroor message that initially appears as it can be off putting for the user/visitor … if there needs to be a message here can it be something that points the user/visitor to the drop down menu or even just list the files in the playlist for the user to select what to play from the go.

    • #29699
      s3bubble
      Keymaster

      Hi Iaccess,

      Fixed if you have any other issues just remove the file from encoded media.

      https://s3bubble.com/secure/#/encoded

      And then visits the file again to generate the correct name.

      Best Regards

      Sam

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