A note to our customers

S3Bubble is still online. You can help keep it that way.

We announced that we would be closing because our hosting and infrastructure costs stopped making sense for the number of people still using the platform. Since then, several of you have asked us to keep it going, so we are putting it to you. If enough customers commit to a monthly contribution, S3Bubble stays up.

Email support@s3bubble.com

Use the subject line Revive! and tell us what you could contribute each month. We will let everyone know where we land.

Your media is not affected either way. It stays in your own AWS account, not ours.

403 The video url could not be accessed, please check you have the correct permission set within S3Bubble

Hi All,

This is quite a common error that confuses some people the main issue is when users switches to a Cloudfront setup and they have not updated their bucket policy.

If your bucket is not setup with Cloudfront then your bucket policy will look something like this.


{
  "Version": "2008-10-17",
  "Id": "S3BubbleSecurity",
  "Statement": [
    {
      "Sid": "S3BubbleAllow",
      "Effect": "Allow",
      "Principal": {
        "AWS": "*"
      },
      "Action": "s3:GetObject",
      "Resource": "arn:aws:s3:::bucketname/*",
      "Condition": {
        "StringLike": {
          "aws:Referer": [
            "https://s3bubble.com/*",
            "https://media.s3bubble.com/*"
          ]
        }
      }
    }
  ]
}

If you are using Cloudfront on this bucket then you will get a permission denied error. A Cloudfront bucket policy looks like this.


{
  "Version": "2008-10-17",
  "Id": "S3BubbleCloudfrontSecurity",
  "Statement": [
    {
      "Sid": "S3BubbleAllow",
      "Effect": "Allow",
      "Principal": {
        "AWS": "arn:aws:iam::cloudfront:user/CloudFront Origin Access Identity E2D99SZTA0Z6XO"
      },
      "Action": "s3:GetObject",
      "Resource": "arn:aws:s3:::bucketname/*"
    }
  ]
}

To update you bucket police go to your CloudFront distributions.
https://s3bubble.com/app/#/cloudfront

Find the distribution that is attached to your bucket and then select update bucket policy and you should be good to go.

If you use Cloudfront the bucket must have this policy set to allow them to talk to each other,

Best Regards

S3Bubble Team