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home › Forums › General Questions & Bugs › Immediate Upgrading Needed

Viewing 6 reply threads
  • Author
    Posts
    • May 17, 2017 at 1:47 pm #30453
      d_enajetic
      Member

      Hi There,
      I sent an email about this last night. I purchased the level 1 package so I could add our videos to our site and be prepared for live streaming at the top of June. Last night, Facebook was having MAJOR problems live streaming and our viewers was not able to enjoy the show. With that said, we need to move the show to your own site immediately. What I need is to pay the balance and upgrade to the level 3 today so we can have our show tonight. Whatever it takes to get this done, I’m prepare to do it right now. Please contact me.

    • May 17, 2017 at 2:21 pm #30454
      s3bubble
      Keymaster

      Hi d_enajetic,

      You just need to sign up for the live streaming package to enable live streaming.

      https://s3bubble.com/pricing/

      Best Regards

      Sam

    • May 17, 2017 at 2:24 pm #30455
      d_enajetic
      Member

      I do understand that but I’ve already paid for the single user and I’ve been using it for about 2 weeks. When I go to sign up there’s no option to “upgrade” from the current plan. Like paying the extra $80 from what I’ve already paid for this month.

    • May 17, 2017 at 2:36 pm #30456
      d_enajetic
      Member

      Let me offer this. Would it be too much to cancel my current plan, refund the $20 I’ve already paid while I sign up for the $100 plan? Obviously, the refund wouldn’t come back right away. I’m fine with that. I just feel I shouldn’t be paying extra when the max is $100.

    • May 17, 2017 at 3:07 pm #30457
      s3bubble
      Keymaster

      Hi d_enajetic,

      Yes, thats fine we are happy to refund you the $20.

      If you cancel you account here.

      https://s3bubble.com/cancel-account/

      Then re-sign up i will then refund the difference.

      Best Regards

      Sam

    • May 17, 2017 at 3:09 pm #30458
      d_enajetic
      Member

      Awesome. That’s greatly appreciated, Sam. Many thanks.

    • May 17, 2017 at 3:39 pm #30459
      d_enajetic
      Member

      All done, Sam. One other question.

      Originally, I wanted to pay you months in advance but that doesn’t seem possible. Can I renew early and it will extend my time or will that cancel whatever time that’s left in that month / term. Just curious because now that I’ve upgraded, I want to stay ahead.

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