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home › Forums › General Questions & Bugs › Error – The video connection was lost, pleaser confirm you're connected to…

Viewing 6 reply threads
  • Author
    Posts
    • September 13, 2017 at 1:09 pm #31223
      yourstage
      Member

      Hi Sam,

      I do get a failure message at Firefox 55 (macOS High Sierra) that says after some seconds of playing: Error

      There is a connection. Do you have an idea, what the problem might be?

      Thanks

      Marc

    • September 13, 2017 at 2:17 pm #31224
      s3bubble
      Keymaster

      Hi yourstage,

      Can you send us a link to the video in question?

      Best Regards

      Sam

    • September 15, 2017 at 6:47 am #31232
      yourstage
      Member

      It concerns all videos at http://www.yourstage.live

    • September 15, 2017 at 7:12 am #31233
      s3bubble
      Keymaster

      Hi Marc,

      We cannot see any issues here tested on Safari, Chrome, and Firefox.

      Piet Klocke speaks about Groove

      Have you resolved the issue?

      Best Regards

      Sam

    • September 15, 2017 at 9:49 am #31234
      s3bubble
      Keymaster

      Hi Marc,

      To resolve this issue you need to do the following.

      Go to your CloudFront Distribution you are using (In AWS).

      https://console.aws.amazon.com/cloudfront/home

      Click the id you are using then select behaviors.

      Check the Default and then edit.

      Under Cache Based on Selected Request Headers select Whitelist and then add Origin and then save.

      Then in S3bubble https://s3bubble.com/secure/#/cloudfront on the same Distribution click clear cache.

      Everything will be back up and running then.

      Best Regards

      Sam

    • September 15, 2017 at 11:52 am #31237
      s3bubble
      Keymaster

      Or even easier we have added a new option under the S3Bubble CloudFront section.

      S3Bubble Cloudfront

      Cloudfront Forward Origin Header

      Best Regards

      Sam

    • September 18, 2017 at 2:34 pm #31243
      yourstage
      Member

      Thanks Sam,

      I will retry it.

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