Error – The video connection was lost, pleaser confirm you're connected to…

[yourstage]

Hi Sam,

I do get a failure message at Firefox 55 (macOS High Sierra) that says after some seconds of playing:

There is a connection. Do you have an idea, what the problem might be?

Thanks

Marc

[s3bubble]

Hi yourstage,

Can you send us a link to the video in question?

Best Regards

Sam

[yourstage]

It concerns all videos at http://www.yourstage.live

[s3bubble]

Hi Marc,

We cannot see any issues here tested on Safari, Chrome, and Firefox.

Piet Klocke speaks about Groove

Have you resolved the issue?

Best Regards

Sam

[s3bubble]

Hi Marc,

To resolve this issue you need to do the following.

Go to your CloudFront Distribution you are using (In AWS).

https://console.aws.amazon.com/cloudfront/home

Click the id you are using then select behaviors.

Check the Default and then edit.

Under Cache Based on Selected Request Headers select Whitelist and then add Origin and then save.

Then in S3bubble https://s3bubble.com/secure/#/cloudfront on the same Distribution click clear cache.

Everything will be back up and running then.

Best Regards

Sam

[s3bubble]

Or even easier we have added a new option under the S3Bubble CloudFront section.

S3Bubble Cloudfront

Best Regards

Sam

[yourstage]

Thanks Sam,

I will retry it.

[Author]

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