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home › Forums › General Questions & Bugs › 360 VR Videos

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    • January 23, 2018 at 11:31 pm #31712
      dcr207
      Participant

      I am having an issue getting 360 videos to work. I am getting the error: The media could not be loaded, either because the server or network failed or because the format is not supported.

      Seems like that would be a policy issue but all my other standard videos are working. Is there a separate policy for 360 vids? Do I need to inject 360 Metadata before uploading? Please help thanks!

    • January 24, 2018 at 4:29 pm #31720
      s3bubble
      Keymaster

      Hi dcr207,

      Navigate to your video in the S3bubble dashaboard and click the state button and make it public just to test if it is a perms issue you can then make it private again.

      Best Regards

      Sam

    • January 24, 2018 at 7:24 pm #31722
      dcr207
      Participant

      That didn’t seem to make any difference. Tried it on public, cleared cache and reloaded but still getting the same error.

    • January 24, 2018 at 8:50 pm #31723
      dcr207
      Participant

      Also just want to make sure I am doing everything properly. Is there instructions anywhere for posting 360 vids? Is the only difference between posting a regular vid and a 360 vid that I click on “create 360 pano” and copy that code onto my webpage? Is there anything else I need to do? Thanks

    • January 24, 2018 at 11:36 pm #31724
      dcr207
      Participant

      The video in this example has a cloudfront based URL but I am getting an AWS based one when I generate the 360 pano file. Does that have anything to do with it?

      DEMO: Beta* 360 Degrees Pano Videos

    • January 24, 2018 at 11:49 pm #31726
      dcr207
      Participant

      Sorry for all the posts! So yea if I change the generated link to my cloudfront.net address the video does work. Is there a reason the AWS link is being generated instead of cloudfront? Do I need to change some settings? When I navigate in S3 bubble to “AWS cloudfront” it says enabled and deployed.

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