S3Bubble OTT Streaming

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home Forums General Questions & Bugs Audio Player controls not working

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    • #21038
      mmdouce
      Member

      Hi,

      My audio playlist is partially working. You can click on the individual audio files and they play, but the stop/play and volume controls are not working. The search and hide list buttons work though. The download buttons also work.

      Here is a test page illustrating the problem: http://wmdpg.org/s3b-test/

      I am currently using s3Bubble, v2.0; WP v4.2.2

      Thank you – Michele

    • #21040
      s3bubble
      Keymaster

      Hi Michele,

      Thanking a look at this for you now.

      Best Regards

      Sam

    • #21045
      s3bubble
      Keymaster

      Hi Michelle,

      Can you please download this version of the S3Bubble plugin.

      https://s3.amazonaws.com/s3bubble.business.template/s3bubble-amazon-s3-audio-streaming.zip

      If you could then deactivate and delete the current s3bubble plugin you have and then upload this version, all your settings will remain.

      This should resolve your issue, please update me when you have done this so i can check.

      Best Regards

      Sam

      • This reply was modified 6 years, 6 months ago by s3bubble.
    • #21047
      mmdouce
      Member

      Hi Sam,

      I installed the revised s3Bubble plugin as instructed. Unfortunately, the player isn’t loading now (the status icon is spinning, but nothing else). I reinserted the shortcode just to make sure that was OK.

      Michele

    • #21050
      mmdouce
      Member

      Sam,

      The cached version is doing the same thing as originally reported – controls showing but not working.

      Thanks

      • #21051
        s3bubble
        Keymaster

        Hi Michele,

        Can you please double check you upload this .zip below.

        https://s3.amazonaws.com/s3bubble.business.template/s3bubble-cached.zip

        The above zip will update your cache if i view source on your website i can see it is still loading version 37 when it should be loading 39 also if you have and cache plugins installed please clear the cache on these as well.

        If you would be happy to supply me with a login and send the details to support@s3bubble.com i could update this for you and then you can delete me when i am finished, the above zip should work for you tho.

        Best Regards

        Sam

      • #21052
        s3bubble
        Keymaster

        Hi Michele

        Thanks for updating i can see there is still a conflict issue.

        You already have the framework installed in your theme i was hoping the new update would fix this i would need a login to take a closer look.

        Best Regards

        Sam

    • #21053
      mmdouce
      Member

      Hi Sam,

      Just emailed you the login info.

      Thanks

Viewing 5 reply threads
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