Audio player not loading properly

[chrissell]

Hi, The audio player is not loading fully and not playing. Here’s a link for you to check: https://heaven-on-earth.co.uk/?page_id=1101

Could it be a caching issue? Using Zencache on WP with Themify framework. Thanks

[s3bubble]

Hi chrissell,

There seem to be a lot of errors been outputted via chrome.

Please see image below.

This maybe due to using a minify plugin try disabling the minify setting, most plugins like S3Bubble should already have minified their css.

Let us know if this helps.

Best Regards

S3Bubble Team

• This reply was modified 8 years, 10 months ago by s3bubble.

[s3bubble]

Also just to note.

Please check you have the latest version of S3Bubble installed to do this follow these steps.

1. Deactivate S3Bubble plugin.
2. Delete the plugin completely (your setting wont change)
3. Search for the plugin within the add new section and then reinstall.

This will then make sure you have the latest version of S3Bubble installed we have recently added some updates but haven’t submitted them for everyone yet.

Best Regards

S3Bubble Team

[chrissell]

I’ve tried deactivating all other plugins and installing latest version S3Bubble, but no change; the player still not loading a playlist and not playing. Any further suggestions on this are welcome.
Best wishes, Chris

[s3bubble]

Hi Chris,

Can you let us know who your is hosting with?

Best Regards

S3Bubble Team

[chrissell]

Hosted with TSOHost

[chrissell]

I notice that when I go to the S3Bubble control panel and click on any bucket it tells me: This source does not contain any objects why not upload some. Then when I open any folder it starts loading as if for the first time. Is this the source of the problem?
Best wishes, Chris

[chrissell]

Hi, Still looking for help on this. I have again deactivated all plugins, reinstalled S3Bubble. Player still not loading. The console in Safari Develop says: [Error] TypeError: null is not an object (evaluating ‘response.error’)
(anonymous function) (heaven-on-earth.co.uk, line 953)
j (jquery.js, line 2)
fireWith (jquery.js, line 2)
x (jquery.js, line 4)
b (jquery.js, line 4)
Thanks, Chris

[s3bubble]

Hi Chris,

Can you please download the link below and install this version we have added some checks that will test your hosting to see if its related to your hosting.

1. Deactivate S3Bubble plugin.
2. Delete the plugin completely (your setting wont change)
3. Download the zip below and upload as a new plugin.

DOWNLOAD THIS PLUGIN

Let me know when you have done this and we should get some more information on where the problem is.

Best Regards

S3Bubble Team

[chrissell]

Thanks. I’ve done that.

[s3bubble]

Hi Chris,

Can you contact your web hosting i think the output is related to your hosting please see this link and a response below. https://wordpress.org/support/topic/http-error-couldnt-connect-to-host

Hi there,

This would indicate that the plugin is unable to connect to the MailChimp API server. This is a webhost issue. You should ask your webhost if they have a firewall that could be blocking remote requests to https://api.mailchimp.com. Also, they should have cURL updated to the latest stable version.

Hope that helps, good luck!

Keep us updated.

Best Regards

Sam

[chrissell]

Still not functioning. I’ve deleted the Mailchimp signup plugin in case that’s implicated and reinstalled standard S3 Bubble.

This is what was done at TSOHost:
Hi Christopher,

Thank you for contacting us!

I upgraded the php version to 5.6 and it should be working now.
Our cloud does not block such activity, so could you check now?

Hope this helps!

Kind regards,

Adriana

Hi Christopher,

I have changed the permission of the files.

All is good on our end, I can assure you.

You might need to contact the plug-in developers for this issue.

[s3bubble]

Hi chrissell,

I just sent you a link to your office s3bubble signup email i didnt want to post here can you check.

Best Regards

S3Bubble

[chrissell]

Response from TSOHost:

Hi Christopher,

Could you ask the developers of the plug in to make a php.info file for this test file.

Then we will make a php.info file for the hosting we provide, see what are the differences and try to correct them.

Thank you!

If you need anything else, please feel free to contact me.

Kind regards,

Adriana

Thanks,
Chris

[chrissell]

Here’s the latest response from my webhost:

Hi Christopher,

I do not see much difference between the two files.

Could you ask them to take a look at those:

https://heaven-on-earth.co.uk/info.php

and tell me if something needs to be changed.

I will change it then.

Thank you!
Kind regards,

Adriana

Thanks, Chris

[s3bubble]

Hi Chris,

There are a few things that seem different that maybe worth giving a try.

SSL Version
Working: OpenSSL/1.0.1f
Not Working: OpenSSL/1.0.2a

ZLib Version
Working: 1.2.8
Not Working: 1.2.3

AsynchDNS
Working: Yes
Not Working: No

Changing these might be worth a go.

Best Regards

S3Bubble

[chrissell]

Here’s the latest from Tsohost – two replies

1. I don’t think the settings recommended by S3Bubble support can be changed that easily on the server, but I am going to escalate the issue so that our server administrators can take a look and advise what can be done.

Once they have news on the matter they will get in touch with you.

2.Opening your website using Chrome Dev Tools, the error message when trying to play the media is:

Object {type: “e_url_not_set”, context: “play”, message: “Attempt to issue media playback commands, while no media url is set.”, hint: “Use setMedia() to set the media URL.”}

VM48 ?page_id=1101:1198 e_url_not_set

Could you please contact the plugin support and provide them with this error.

Thanks, Chris

[chrissell]

Hi,

A request from Tsohost:

Can you check with s3bubble.com that they’re allowing/not blocking 91.208.99.2?

Thanks,
Chris

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