Bucket speed

[verbomedia]

Hello!

I’ve been getting a lot of complaints about speed from my clients. I’ve setup HLS with your video tutorial and still people complain that the video will stop every 5 seconds. Yesterday I tried downloading one of my videos so I could convert to HLS but download speeds even with cloudfront are less than 30Kbps… I was wondering if you could help me understand what is happening.

Regards,
Daniel

[s3bubble]

Hi Daniel,

What browser, device?

Are you using self hosted or iframes?

Ideally, if can you reproduce the issue in a specific environment would be perfect give us a test case to work with if you could do this it will help us greatly.

As much information as possible.

Best Regards

Sam

[verbomedia]

Hi Sam,

it is on the iframe. I also tried downloading the file directly and it also takes forever to download.

You could take this file as an example: https://s3bubble.com/secure/#/video/starlingacademyofmusic/EAD%252FMATEUS%252FINTERVALOS%2520E%2520DOUBLE%2520STOPS%2520NA%2520MUSICA%2520ATUAL%252Fintervalos%252005.mp4

Regards,
Daniel

[s3bubble]

Hi, verbomedia.

We have checked the link you have sent and every video within this folder is over 1gb the video you have linked to is 2.2gb.

Any browser will struggle to play a mp4 video of this size its far to big for web streaming remember mp4 progressive streaming the browser is progressively downloading 2.2gb I am surprised your users have even been able to play the files.

We suggest running your video through handbrake its free. https://handbrake.fr/

Set your options to h.264 and make sure you have web optimised checked this should significantly reduce your video sizes for web streaming.

Best Regards

Sam

[verbomedia]

Hi Sam,

I think I didn’t make myself clear, I am sorry.

This file is the one I was downloading to convert. Download speed was 30kpbs but my connection is 50Mb.

The file the clients are watching is a HLS video optimized using your tutorial. But they are complaining that the video is stopping every 5 seconds. A few of them had the same complaint. I think this downloads speed is affecting the playability of the videos. How can we improve that?

On the previous file, I have Cloudfront setup, on the next one I don’t. The cost was too high, so I’ve choseen a bucket located here in Brazil so I could reduce the costs with cloudfront. But eitherway, the cloudfront file is extremely slow!

This is the file to the HLS:
https://s3bubble.com/secure/#/hls/starlingacademy/INTERVALOS%2520E%2520DOUBLE%2520STOPS%2520NA%2520MUSICA%2520ATUAL%252Fsemana_5%252Fsemana_5.mp4_master.m3u8

Let me know if it makes sense now.

Thanks!

• This reply was modified 6 years, 10 months ago by verbomedia.

[s3bubble]

Hi Daniel,

Can you send me a link to the specific video in its live environment? please send the link to support@s3bubble.com.

We can then run some tests.

Best Regards

Sam

[verbomedia]

Hi Sam,

I have sent you the email.

Thanks!
Daniel

[verbomedia]

Hello,

my students are still complaining that my HLS videos are stopping even on the lowest resolutions. I need help, please.

Regards,
Daniel

[s3bubble]

Hi Daniel,

Please post a link to a video they are complaining about.

Best Regards

S3Bubble

[verbomedia]

Hi, it just happened to me now! It is happening on random videos. My guess is that my bucket is experiencing extremally slow speeds. I can upload at very high speeds, but downloads are very slow.

The link I just had problems with was this: https://ead.starlingacademy.com.br/

What I observed was that the *.ts files were downloading slower than the speed of the videos. So I was getting stuck every part. This is really annoying. This had happened to me before, but only once and I thought it was some problem with my internet, but I’ve had more than 5 complaints from different people. When I tested it worked fine, although they had experienced this issue. Now I was just able to replicate it.

Yesterday I tried downloading a file from my bucket and top speed was 30kbps. Although I had just uploaded a file at 2.5mb/s. This has happened many times already. Sometimes downloads are great, others it sucks.

Could you help?

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