A note to our customers

S3Bubble is still online. You can help keep it that way.

We announced that we would be closing because our hosting and infrastructure costs stopped making sense for the number of people still using the platform. Since then, several of you have asked us to keep it going, so we are putting it to you. If enough customers commit to a monthly contribution, S3Bubble stays up.

Email support@s3bubble.com

Use the subject line Revive! and tell us what you could contribute each month. We will let everyone know where we land.

Your media is not affected either way. It stays in your own AWS account, not ours.

S3Bubble OTT Streaming

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S3Bubble Support Forums

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home › Forums › General Questions & Bugs › Buffering, or not playing

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    • April 2, 2017 at 9:22 pm #30022
      boxwell
      Member

      Hello,

      We are currently selling a video tutorial through our site. Streamed using s3bubble and AWS. I’ve encoded into all the rates I was able to. We have had one or two complaining that the video is buffering a lot, with one person say all they saw was a white screen.

      Is there anything I can do to troubleshoot or fix this?

      Thanks for your help,

      Graeme

    • April 3, 2017 at 9:48 am #30023
      s3bubble
      Keymaster

      Hi Graeme,

      Was their connection lost?
      Did their internet switch connections?
      What was their connection strength?
      We’re they watching on mobile or desktop?
      Did their connection work on other sites?
      What browser were they using?

      Can you send a link to the specific video so we can re create this issue.

      Best Regards

      Sam

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