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home Forums General Questions & Bugs default image for media playlist player

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    • #29999
      walterfordham
      Participant

      Hi,
      How can we upload a default image for the media playlist player (embed in wordpress)?

      Chögyam Trungpa on the Six States of Bardo

      We uploaded a global poster, but it only show up on individual track, not for playlist

      Talk on Meditation

      Thank you

    • #30007
      walterfordham
      Participant

      Hi,

      we are launching our website on April 4th, and this really does not look without the default gloabal poster showing the audio player.
      it really is a simple css fix on your part and we would really appreciate if you could fix this.

      Any help is GREATLY appreciated, as well as an answer to this post.
      So to summarize, the default global post works for a single audio embed, but not for the audio playlist embed:https://www.screencast.com/t/Dfmdt6xeC3r

      Thank you

    • #30014
      s3bubble
      Keymaster

      Hi walterfordham,

      We will pick back up on support next week we have had a big development sprint this week and have been coding away tirelessly. When we have big development sprints unfortunately, our support takes a hit purely because we don’t have the man power at the moment and the luxury of have someone dedicating their time to it yet. The devs have to pick up when and where they can.

      But on the plus side coming next week.
      1. fully upgraded interface to the newest AWS.
      2. ability to set a global brand on video player
      3. new WAF security integration (some really cool stuff can be done with this).
      4. setup custom presets
      5. full control over presets
      6. and a load of other bug fix and updates

      I will look into finding a fix for this next week.

      Best Regards

      Sam

    • #30024
      walterfordham
      Participant

      Thank you – great news about the upcoming changes.

      In the mean time it would be wonderful if we can have a temporary fix today. We are launching the website tomorrow with thousands of newsletter recipients, and the moment, it looks like a mistake. Our website is using a lot of embed playlist.

      We would really appreciate a fix on this.

      Best,
      francoise

    • #30038
      s3bubble
      Keymaster

      Hi francoise,

      We have applied a fix for this your global image that you have set in the dashboard will show if no video poster or id3tag is set.

      Best Regards

      Sam

      • This reply was modified 7 years, 1 month ago by s3bubble.
      • This reply was modified 7 years, 1 month ago by s3bubble.
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