file cannot be played

[drafizan]

Hi,

any problem with your system today? i cannot play certain files. it happens intermittently

• This topic was modified 7 years, 11 months ago by drafizan.

[drafizan]

Hi Sam,

since yesterday, I cannot play all of my files. I need to refresh the page a few times to make it works. sometimes it works and sometimes it doesn’t. any updates on this? I am a paying customer and my customer paid me for my service.

[s3bubble]

Hi drafizan,

We have no issues with our system, please post a link to your video so we can test ourselves.

Best Regards

Sam

[drafizan]

currently 90% of my file. i am using Chrome on Mac OS. any known problem with Chrome?

[s3bubble]

Hi drafizan,

We cannot help without seeing your setup if you don’t want to post here send a link to support@s3bubble.com.

We have no known issues.

What are you using? WordPress another CMS?
Do you have lots of plugins installed?
There are a ton of things that could be different about your setup.

Best Regards

Sam

• This reply was modified 7 years, 11 months ago by s3bubble.

[drafizan]

i cannot even play on s3bubble website. on wordpress, i need to refresh the page to make it works.

one of the example: https://media.s3bubble.com/embed/ahls/id/GLSw35458

i can access the m3u8 file from VLC though.

additional info. the problem based on browser

Chrome: problem
Firefox: problem
Safari: OK
Brave: problem
IE: untested
Edge: untested

• This reply was modified 7 years, 11 months ago by drafizan.

[brazilianaire]

I tested your link and it works on EDGE.

Best,

Jamie

[drafizan]

How about other browser Jamie?

[brazilianaire]

Hi Drafizan,

Chrome on Windows10 hangs.
IE Explorer on Windows10 hangs.
Firefox on Windows10 hangs.
Safari on iPhone4S hangs.

I don’t use Brave…

Are you using a cloudfront distribution?

Best, Jamie

[s3bubble]

Hi drafizan

Can you check now please.

Tested in.
Chrome: Working
Firefox: Working
Safari: Working

Best Regards

Sam

[Author]

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