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home › Forums › General Questions & Bugs › file cannot be played

Viewing 8 reply threads
  • Author
    Posts
    • May 7, 2017 at 3:16 am #30353
      drafizan
      Participant

      Hi,

      any problem with your system today? i cannot play certain files. it happens intermittently

      • This topic was modified 7 years ago by drafizan.
    • May 7, 2017 at 11:47 pm #30358
      drafizan
      Participant

      Hi Sam,

      since yesterday, I cannot play all of my files. I need to refresh the page a few times to make it works. sometimes it works and sometimes it doesn’t. any updates on this? I am a paying customer and my customer paid me for my service.

    • May 8, 2017 at 12:56 am #30359
      s3bubble
      Keymaster

      Hi drafizan,

      We have no issues with our system, please post a link to your video so we can test ourselves.

      Best Regards

      Sam

    • May 8, 2017 at 4:34 am #30362
      drafizan
      Participant

      currently 90% of my file. i am using Chrome on Mac OS. any known problem with Chrome?

    • May 8, 2017 at 2:31 pm #30368
      s3bubble
      Keymaster

      Hi drafizan,

      We cannot help without seeing your setup if you don’t want to post here send a link to support@s3bubble.com.

      We have no known issues.

      What are you using? WordPress another CMS?
      Do you have lots of plugins installed?
      There are a ton of things that could be different about your setup.

      Best Regards

      Sam

      • This reply was modified 7 years ago by s3bubble.
    • May 9, 2017 at 4:07 am #30384
      drafizan
      Participant

      i cannot even play on s3bubble website. on wordpress, i need to refresh the page to make it works.

      one of the example: https://media.s3bubble.com/embed/ahls/id/GLSw35458

      i can access the m3u8 file from VLC though.

      additional info. the problem based on browser

      Chrome: problem
      Firefox: problem
      Safari: OK
      Brave: problem
      IE: untested
      Edge: untested

      • This reply was modified 7 years ago by drafizan.
    • May 9, 2017 at 7:45 pm #30393
      brazilianaire
      Participant

      I tested your link and it works on EDGE.

      Best,

      Jamie

      • May 9, 2017 at 11:21 pm #30395
        drafizan
        Participant

        How about other browser Jamie?

    • May 10, 2017 at 12:20 am #30396
      brazilianaire
      Participant

      Hi Drafizan,

      Chrome on Windows10 hangs.
      IE Explorer on Windows10 hangs.
      Firefox on Windows10 hangs.
      Safari on iPhone4S hangs.

      I don’t use Brave…

      Are you using a cloudfront distribution?

      Best, Jamie

    • May 12, 2017 at 12:03 pm #30412
      s3bubble
      Keymaster

      Hi drafizan

      Can you check now please.

      Tested in.
      Chrome: Working
      Firefox: Working
      Safari: Working

      Best Regards

      Sam

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