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home › Forums › General Questions & Bugs › HLS Bug

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    • April 8, 2017 at 7:02 pm #30112
      ccarvounas
      Participant

      Hello Support team.
      I think there is an issue with HLS.
      Bitrates coming from the wheel inside the player do not display anymore the required definition (720p/360p/240p etc…) but a HUGE S3bubble720pPreset etc…and the thumbs do not appears anymore (despite the good preset).
      Do I miss something ?
      Thanks for your support and congrats for the INSANE HUGE JOB already provided, you, guys at S3Bubble, are the best developers I have ever seen !
      Regards.
      Christophe

    • April 9, 2017 at 10:46 am #30114
      s3bubble
      Keymaster

      Hi Christophe,

      So we have added a new option to create S3Bubble default presets please do the following.

      1. Go to https://s3bubble.com/secure/#/pipelines

      2. Click view presets button on the AWS Pipeline you are using.

      3. Top right click add S3Bubble defaults.

      You can then use these presets exactly like before the update thumbs are set on 360 but we are looking into better ways to handle thumbs with custom presets this wee coming.

      Best Regards

      Sam

    • April 10, 2017 at 11:45 am #30116
      s3bubble
      Keymaster

      Hi Christophe,

      Looking into this now, we will have a answer shortly.

      Best Regards

      Sam

    • April 10, 2017 at 11:58 am #30117
      s3bubble
      Keymaster

      Hi Christophe,

      We thinking the issue is related to our recent switch, what we suggest doing is.

      1. Go to the pipeline you are using to encode your videos.
      2. Click on the view presets buttons.
      3. Delete any S3Bubble presets that already exist.
      4. Click the create defaults button top right to recreate them.

      You will then be setup with the new updates and everything will work.

      Regarding your already encoded video, so you dont need to re-encoding you will need to rename the folders.

      You can do this in the AWS console create the new folders and then copy and paste the content from your already encoded folders into them.

      For example 360p
      1. Create a new folder called 360p
      2. Copy the contents of S3Bubble360pPreset into this new folder.
      3. You can then delete the S3Bubble360pPreset folder and you will notice it will update the resolution switcher.

      Hope this makes sense, any questions please ask the main thing would be to delete and recreate the presets.

      Best Regards

      Sam

      • This reply was modified 7 years ago by s3bubble.
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