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home › Forums › General Questions & Bugs › HLS – quality switcher not working

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  • Author
    Posts
    • March 2, 2017 at 12:04 am #29740
      tenfour
      Participant

      Hi folks,

      We have a site up and running using the Streamium theme as parent theme.
      All our media files are encoded and we have selected a number of quality options (e.g. 240p, 360p etc). When playing the video, these options are visible yet do not seem to have any effect when clicked.

      Can you advise on what may be happening here?

    • March 2, 2017 at 12:13 am #29741
      s3bubble
      Keymaster

      Hi tenfour,

      Can you send us a link to your website, please?

      The way it works, you will not see an instant change it will happen over a period of time due to the way hls is setup.

      The framework will load a few segments in advance so that you do not get any quick jump in the quality changes the best way to test is open the network tab in chrome and refresh the page click the switch and you should see the new segments being queued but they will not play until the previously loaded ones have finished.

      Give it a try.

      Best Regards

      Sam

    • March 2, 2017 at 2:22 am #29742
      tenfour
      Participant

      Hi Sam,

      Thanks for the prompt response.

      Unfortunately access to the site is restricted – can you please send an email to studio[at]ten-four.com.au and I will issue you a username/password?

    • March 2, 2017 at 2:27 pm #29743
      Patrick
      Participant

      I posted about this but never got a response. I have the same problem in all major browsers on PC and Mac. Here’s an example: https://mixinglight.com/portfolio/selecting-dit-cart/

      – patrick

      • This reply was modified 7 years, 1 month ago by Patrick.
    • March 2, 2017 at 3:04 pm #29745
      s3bubble
      Keymaster

      Hi @Patrick & @tenfour,

      There was indeed a bug we have applied a fix please test now make sure you clear your browser cache.

      Best Regards

      Sam

    • March 2, 2017 at 5:55 pm #29746
      Patrick
      Participant

      I’m not seeing the fix. I’ll test on a few other browsers and get back to you.

      – patrick

      • March 2, 2017 at 5:59 pm #29747
        s3bubble
        Keymaster

        Hi Patrick,

        Ok thanks keep me us updated, if you expecting an instant change it doesn’t work like that please read the comment above.

        Thanks

        Sam

        • March 2, 2017 at 6:21 pm #29748
          Patrick
          Participant

          Yes. I did a complete cache dump. But I want to try on a few browsers and the Mac / PC variables.

    • March 2, 2017 at 11:22 pm #29749
      tenfour
      Participant

      Hi Sam,

      I have dumped the cache and also tested on another browser that has never visited the site. I’m not seeing the fix either.

      Please let us know of any updates as they are applied.

    • March 3, 2017 at 9:23 pm #29764
      Patrick
      Participant

      Okay – I’ve followed what you did in the update video and watched the network stats while waiting for the video to update.

      I can confirm switcher is working for me.

      Thanks for getting it fixed!

      – patrick

    • March 3, 2017 at 9:41 pm #29765
      s3bubble
      Keymaster

      Great glad it working for you 😉

      Best Regards

      Sam

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