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home › Forums › General Questions & Bugs › Issue with .mov file

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    • May 17, 2017 at 7:57 pm #30463
      boxwell
      Member

      Hello,

      I’ve added a .mov file to my s3 bubble account. It’s behaving strangely though. When I click on View Media it goes to the address https://s3bubble.com/secure/#/, whereas on my other file in my account View Media goes to https://s3bubble.com/secure/#/single_video/s3bubblesweethearthair/FrenchBraid.mp4.

      What have I done wrong?

      Thanks for your help,

      Graeme

    • May 21, 2017 at 4:34 pm #30473
      brazilianaire
      Participant

      Hi Boxwell
      If your .MOV file is not an MP4 or H.264 (if it’s a ProRes, Uncompressed mov, etc.) cloudfront cannot handle it for playback.

      They only support MP4 or H.264 encoded media (or HLS Streams).

      Best,
      James O’Malley

    • May 22, 2017 at 12:28 pm #30477
      s3bubble
      Keymaster

      Thanks for the response James 😉

      Yes you should be using .mp4 format you can encode using the Elastic Transcoder, or alternatively download handbrake its free and you can then encode you .mov file to .mp4.

      Best Regards

      Sam

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