S3Bubble OTT Streaming

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home Forums General Questions & Bugs Play Button Not Going Away

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    • #31930
      dbateman2214
      Participant

      Hello All,

      I am having an issue that when people press play on my videos the Play Button Icon on the center of the video does not go away.

      Am I the only one having this issue?

    • #31931
      s3bubble
      Keymaster

      Hi dbateman2214,

      Can you set up a live example for us to take a look?

      Best Regards

      Support

    • #31975
      Patrick
      Participant

      I’ve seen this and other strange behavior since the S3 Bubble update to v5.0, using the WordPress plugin.

      A large number of our members are complaining that the overlays aren’t properly displaying for playback controls. They can universally fix the problem when going into Incognito or Private mode in their browsers. Most get the controls back if they do a full delete of their cache.

      We use various levels of caching on our website – but we can’t seem to force our viewers to load up the latest code without forcing a complete emptying of their cache if they’re regular visitors (a solution I consider unacceptable to deal with an update to a plug-in). We’ve emptied every layer of our caching system, except for AmazonS3.

      Do we need to force a purge of our Cloudfront edge servers to clear out the old code? If so, what’s the best way?

      Thanks for your help!

      – patrick, mixinglight.com

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