Please help – audio upload is not working

[walterfordham]

We keep having the message:
“You must specify a non-null value for the Body or SourceFile parameters.” when we try to play a mp3 after upload in your s3 bubble interface.
Some audio load well but other do not. Then if we download the audio by ftp, it plays fine.

I made some tests with files that I uploaded in December. In December, those files play well in your system after upload but now, after uploading again the same files in a different bucket, they display the error messages.

Please help.

Thank you.

[s3bubble]

Hi walterfordham,

Let me help you with this first can I have some more information.

Which setup are you using?

Old WordPress Plugin – https://en-gb.wordpress.org/plugins/s3bubble-amazon-s3-audio-streaming/
New WordPress Plugin – https://en-gb.wordpress.org/plugins/s3bubble-amazon-web-services-oembed-media-streaming-support/
Just the iframe embed code.

What bucket and file are you having this issue with?

If you don’t what to post information here please send to support@s3bubble.com

Best Regards

Sam

• This reply was modified 7 years, 3 months ago by s3bubble.

[s3bubble]

Hi walterfordham,

I see your issue after looking at your account looking into this now it is more than likely a filename issue going to try and resolve this for you know.

Best Regards

Sam

[s3bubble]

Please try now.

Best Regards

Sam

[walterfordham]

Thank you,

Some files that were not working are now working.

But I still get error message for a few files. Even if the files names are very simple like talk-2.mp3

see here: https://www.screencast.com/t/ef9Fuhf8

Thanks for helping.

We are waiting to resolved that before processing all our files.

Best

[s3bubble]

Hi walterfordham,

I have taken a look at this for you and i see the error message returned is.

The account already has the maximum number of pipelines allowed: account=, maximum number of pipelines=4

This means you will need to delete a pipeline so AWS can then create a new one in this region as you have reached your maximum of 4 pipelines.

Just so you know deleting a pipeline will not delete any files so just head to this link and delete one you are no longer using.

https://console.aws.amazon.com/elastictranscoder/home

Best Regards

Sam

• This reply was modified 7 years, 3 months ago by s3bubble.

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