Problem with Reading New Buckets Created by Elastic Transcoder

[Patrick]

My S3Bubble account seems to have stopped properly reading the bucket I’m using with Elastic Transcoder.

When I set an .mp4 for Encryption, the Pipelines page displays my Pipeline but it has stopped showing the Media being encrypted.

In addition, a few minutes later, on Amazon’s site I can see the new buckets created by Elastic Transcoder but S3Bubble won’t display the new bucket. I’ve tried to use the ‘Sync’ command – but there are Buckets I see via Amazon’s browser that I’m not seeing here, and they were created by the Transcoder.

Credentials haven’t been changed. This was all working a week ago.

Let me know what you else you might need to help sort this out.

Thanks!

– patrick

[s3bubble]

Hi Patrick,

Can you please send us the following you can send it to support@S3Bubble.com

The bucket name
The name of the .mp4 you are trying to encoder
Some screenshots if possible

Thanks

Sam

[Author]

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