S3Bubble OTT Streaming

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home Forums General Questions & Bugs subtitles do not appear

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    • #31947
      mhow2016
      Participant

      We did everything according to your video on subtitles ( https://www.youtube.com/watch?v=vCAqCw9ko7s , https://s3bubble.com/documentation/multiple-language-captions/ ), but do not get any subtitles shown. We have the subtitles button after we generated and uploaded the webvtt file, but when we switch the subtitles on nothing happens, even after refreshing many times. No subtitles appear as the video plays. Thank you to rectify this.

      • This topic was modified 3 years, 10 months ago by mhow2016.
    • #31949
      mhow2016
      Participant

      reslved it myself, it turns out it is ok on the website, the subtitles disappear only in preview on S3bubble website

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