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home › Forums › General Questions & Bugs › Timed out error.

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Viewing 17 reply threads
  • Author
    Posts
    • August 17, 2015 at 1:43 pm #26594
      rexallchurch
      Participant

      I’m getting a new error today, things were working fine.
      “Connection timed out after 60000 milliseconds. Stats Memory usage: 10.25 mb. Max execution time: 1800. Please contact support@s3bubble.com this error is normally related to a hosting issue..”

    • August 17, 2015 at 1:47 pm #26596
      s3bubble
      Keymaster

      Hi rexallchurch

      Please update the player to the latest.

      Best Regards

      S3Bubble

    • August 17, 2015 at 2:10 pm #26598
      rexallchurch
      Participant

      Do you have a specific IP or hostname being used to connect that I could whitelist? I will also check addition now.

    • August 17, 2015 at 2:13 pm #26599
      s3bubble
      Keymaster

      Hi rexallchurch,

      Have you got the latest version of the plugin installed we have address this issue with the latest version.

      Best Regards

      Sam

    • August 17, 2015 at 2:14 pm #26600
      rexallchurch
      Participant

      I’m using version 2.3

    • August 17, 2015 at 2:18 pm #26601
      s3bubble
      Keymaster

      Hi Rexallchurch,

      Please make sure you are not blocking access to https://s3api.com

      Best Regards

      Sam

      • This reply was modified 8 years, 8 months ago by s3bubble.
    • August 17, 2015 at 2:35 pm #26603
      rexallchurch
      Participant

      That would be IP 52.2.195.253 which is not blocked on the server. Any other suggestions?

    • August 17, 2015 at 2:39 pm #26604
      s3bubble
      Keymaster

      Hi rexallchurch,

      Can you send me a link to the player?

      Best Regards

      Sam

    • August 17, 2015 at 2:42 pm #26605
      rexallchurch
      Participant

      Sure can I do this privately?
      Site isn’t live so I’ll need to give you admin access.
      Also I just deleted the plugin and reinstalled from wordpress repository and got Connection timed out after 10000 milliseconds when trying to save set up details.

    • August 17, 2015 at 2:52 pm #26606
      s3bubble
      Keymaster

      Hi rexallchurch,

      Please send the login details to support@s3bubble.com

      Best Regards

      Sam

    • August 17, 2015 at 3:26 pm #26607
      rexallchurch
      Participant

      I’ve sent them to you, help much appreciated.

    • August 18, 2015 at 8:55 am #26637
      rexallchurch
      Participant

      No pressure, but did you get the access details, still not connecting.

    • August 18, 2015 at 12:08 pm #26644
      rexallchurch
      Participant

      So can I look at the problem, any suggestion for direction?

    • August 18, 2015 at 12:42 pm #26645
      s3bubble
      Keymaster

      Hi rexallchurch,

      Can you please try now.

      Best Regards

      Sam

    • August 18, 2015 at 12:45 pm #26646
      rexallchurch
      Participant

      Great, that seems to have fixed it, so what was wrong?

    • August 18, 2015 at 12:50 pm #26647
      s3bubble
      Keymaster

      Hi Rexallchurch,

      I switch over the api url seem your hosting maybe blocking s3api.com url.

      Can you contact your hosting and find out why they are blocking it who do you host with?

      Best Regards

      Sam

    • August 18, 2015 at 1:26 pm #26649
      rexallchurch
      Participant

      Several days ago we were getting a TON of abuse from Amazon EC2 IP addresses so we blocked their entire network. That block was removed, and the blocks are supposed to be refreshed hourly, but another server *was* in fact still blocking 52.2.195.253. I’ve manually refreshed the blocks and that is no longer the case.

      Sorry!

      We were looking at the wrong server when checking for the block.

    • August 18, 2015 at 2:04 pm #26654
      s3bubble
      Keymaster

      Hi rexallchurch,

      No problem glad its working.

      Best Regards

      Sam

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    Posts
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