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S3Bubble is still online. You can help keep it that way.

We announced that we would be closing because our hosting and infrastructure costs stopped making sense for the number of people still using the platform. Since then, several of you have asked us to keep it going, so we are putting it to you. If enough customers commit to a monthly contribution, S3Bubble stays up.

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Use the subject line Revive! and tell us what you could contribute each month. We will let everyone know where we land.

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S3Bubble Support Forums

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home › Forums › General Questions & Bugs › Transcode Error

Viewing 3 reply threads
  • Author
    Posts
    • June 22, 2017 at 9:15 am #30684
      inspireflix
      Participant

      I’m getting “Amazon Elastic Transcoder was unable to generate a data key using the KMS key ARN” when I try to transcode files… it worked at first but no longer works in the same bucket with same pipeline. Any ideas? Thanks!

    • June 22, 2017 at 10:37 am #30685
      s3bubble
      Keymaster

      Hi inspireflix,

      We sometimes get this issue it is normally resolved by creating a new KMS key then creating a pipeline with the new key.

      Best Regards

      S3bubble

    • June 22, 2017 at 12:01 pm #30687
      inspireflix
      Participant

      Thanks for the quick response!

      You mean -> Dashboard -> Custom Setups -> Create Setup ? This means a new bucket too right?

    • June 23, 2017 at 1:12 pm #30702
      s3bubble
      Keymaster

      Hi inspireflix,

      No need to create a new bucket just delete the current pipeline attached to the bucket.

      Create a new key here in the same region as your bucket. https://console.aws.amazon.com/iam/home?region=us-east-1#/encryptionKeys/us-east-1

      When you have created you new key go back to your bucket (In S3Bubble) click actions and create new pipeline select your key you just created.

      Best Regards

      S3Bubble

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