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home Forums General Questions & Bugs Very Odd Plugin Behavior

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    • #28955
      Altstatten
      Participant

      Problem: S3B wp plugin works fine when I am logged IN to the site, doesn’t work at all when I am logged OUT.

      This problem started at least a week ago, maybe longer not sure. (Seems like every time the plugin updates, there’s a new problem to fix.)

      I have done all of the following in the way of troubleshooting and nothing has fixed the problem:

      1. Turned off ALL plugins.
      2. Updated all plugins.
      3. Cursed all plugins.
      4. Deleted all unused S3B apps.
      5. Created a new S3B app.
      6. Deleted all, unused Cloudfront Dist Points.
      7. Created a new Cloudfront Dist Point
      8. Updated the S3B Settings page numerous times.
      9. Changed the API end-point selection more than a few times.
      10. Tested using unrelated files from unrelated buckets.
      11. Had my web guy clear the server cache.
      12. Cleared my browser cache on several occasions.
      13. Tried these fixes in several different browsers (IE, Chrome, FF, Opera)
      14. Changed themes.
      15.Updated the shortcode placed in the blog post rotating between all of the following in every possible combination:
      a. rtmp
      b. Progressive
      c. Different buckets
      d. Different Cloudfront ID’s
      e. Auto-Play checked on
      f. Auto-Play checked off
      g. Prevent Pre-Load checked on
      h. Prevent Pre-Load checked off

      I don’t know what else to tinker with. It was working fine last time I touched anything to do with S3B 3 weeks ago, now here we are again. Help?

    • #28956
      s3bubble
      Keymaster

      Hi Altstatten,

      Sorry you are experiencing issues can you please set us up with a admin login to your website and send the details to support@s3bubble.com, and also a link to the effected player.

      We can then resolve you issue for you.

      Best Regards

      James

    • #28957
      Altstatten
      Participant

      <sigh> Nevermind. After 6 hours of testing everything possible, it turns out it was/is conflicting with my iThemes Security plugin. Turn that off and bingo, everything works. Something must be tweaked a little too tight somewhere. Oh, well, there goes Saturday morning! Sorry about the false alarm.

    • #28961
      s3bubble
      Keymaster

      Hi Altstatten

      No problem glad it is working for you now.

      Best Regards

      James

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