S3Bubble OTT Streaming

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home › Forums › General Questions & Bugs › Video and Audio not loading

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    • April 27, 2015 at 9:02 pm #20128
      Kevin
      Participant

      Hi. Loving the plugin.

      However, lately, I’ve tried using the short code generator and the buckets never load. Also, the audio and videos that are loaded already and have been active are just spinning and never playing.

      Can you guys help?

      Kevin

    • April 27, 2015 at 9:08 pm #20130
      s3bubble
      Keymaster

      Hi Kevin,

      Thanks for the kind words

      Can you set us up with a Admin login to your website and send the details to support@s3bubble.com we can then take a look for you resolve the issue and you can remove us as a user.

      Best Regards

      Sam

    • April 27, 2015 at 9:25 pm #20132
      s3bubble
      Keymaster

      Hi Kevin,

      Also just a quick one i have just checked your account and you do not seem to be generating any analytics so you probably have a old version of the plugin.

      If you can upgrade to the latest version here.

      Latest S3Bubble Plugin

      Please let me know if it solves your issues.

      Best Regards

      Sam

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