A note to our customers

S3Bubble is still online. You can help keep it that way.

We announced that we would be closing because our hosting and infrastructure costs stopped making sense for the number of people still using the platform. Since then, several of you have asked us to keep it going, so we are putting it to you. If enough customers commit to a monthly contribution, S3Bubble stays up.

Email support@s3bubble.com

Use the subject line Revive! and tell us what you could contribute each month. We will let everyone know where we land.

Your media is not affected either way. It stays in your own AWS account, not ours.

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S3Bubble Support Forums

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home › Forums › General Questions & Bugs › Video frame not loaded

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    • July 4, 2015 at 9:49 pm #24292
      stocksource
      Participant

      I’ve created a post with a single video shortcode. The video plays when you click the play button, but the player does not grab the first frame (or any frame for that matter) to display in the player. All you get is a ugly black rectangle until you hit the play button. What can be the problem?

    • July 5, 2015 at 5:10 am #24306
      stocksource
      Participant

      I found the answer here https://s3bubble.com/video_tutorials/adding-a-custom-video-poster-to-your-videos/.
      However, I wonder why it does not even produce the standard cloud image…

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