Videos not playing on my phone

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Tagged: android, Chrome, player, videos

This topic has 10 replies, 4 voices, and was last updated 6 years, 9 months ago by s3bubble.

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Posts
- May 17, 2017 at 3:14 am #30447
  
  verbomedia
  Member
  
  Hello,
  
  many of my clients have been complaining they can’t watch videos on their phones, so I tried today and I was not able to watch any video on my Android device. The player shows up I press play but I get a black screen and the minutes are 0:00, as if there was no video at all.
  
  I tested on my computer, and the video works fine. Tested with Goggle Chrome and it works on all devices, but it won’t work neither on my phone or a few of my clients phones.
  
  I need help, please.
  
  Regards,
  Daniel
- May 17, 2017 at 3:48 am #30448
  
  verbomedia
  Member
  
  Just another thing. While I was testing if the problem could be the format of the video and encoded the videos using your HLS options I noticed that the poster was not available and neither was the 240p option.
  
  At the end, even with the HLS option, the video is not playing.
- May 17, 2017 at 7:06 am #30449
  
  s3bubble
  Keymaster
  
  Hi Daniel,
  
  Can you send a link to your player?
  
  Best Regards
  
  Sam
- May 17, 2017 at 11:35 am #30450
  
  verbomedia
  Member
  
  Hi Sam. My site works on a subscription base, I would need to share my login. Do you have a private email I could reach you on?
- May 17, 2017 at 12:30 pm #30451
  
  s3bubble
  Keymaster
  
  Hi Daniel,
  
  No, send any private data to support@s3bubble.com
  
  Best Regards
  
  Sam
- May 17, 2017 at 1:31 pm #30452
  
  d_enajetic
  Member
  
  Pardon my intrusion. Can I get the info on a solution to this as well? I reported the same issues last week.
- May 17, 2017 at 5:26 pm #30460
  
  s3bubble
  Keymaster
  
  Ho Both,
  
  Just to check is this issue only on Android we have tested on iPhone without any issues.
  
  Could we please have the device and os if possible for Android.
  
  Best Regards
  
  Sam
- May 17, 2017 at 5:38 pm #30461
  
  d_enajetic
  Member
  
  Hi Sam,
  Were you asking for the device type and OS?
  If so, LG Nexus 4 with Android 5.1.1.
  As far as I know everything is up to date.
- May 17, 2017 at 6:59 pm #30462
  
  verbomedia
  Member
  
  Hi Sam,
  
  I sent the email with the access to the platform. Various devices, all Android. Mine is a Galaxy SII and my client’s was a S6.
  
  Regards,
  Dan
- July 6, 2017 at 4:38 pm #30859
  
  edmed
  Participant
  
  Is the Android compatibility still an issue?
- July 6, 2017 at 6:21 pm #30863
  
  s3bubble
  Keymaster
  
  We have no issues with playback on android with the streamium theme.
  
  Please test: http://streamiumtheme.com/
  
  We have tested with an old Samsung S3
  
  Best Regards
  
  Sam
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