[chrissell]

Thanks, Sam. Hadn’t noticed the new setup – doh! Overall really like what you’re doing. Keep up the good work. Cheers, Chris

[chrissell]

Hi,

A request from Tsohost:

Can you check with s3bubble.com that they’re allowing/not blocking 91.208.99.2?

Thanks,
Chris

[chrissell]

Here’s the latest from Tsohost – two replies

1. I don’t think the settings recommended by S3Bubble support can be changed that easily on the server, but I am going to escalate the issue so that our server administrators can take a look and advise what can be done.

Once they have news on the matter they will get in touch with you.

2.Opening your website using Chrome Dev Tools, the error message when trying to play the media is:

Object {type: “e_url_not_set”, context: “play”, message: “Attempt to issue media playback commands, while no media url is set.”, hint: “Use setMedia() to set the media URL.”}

VM48 ?page_id=1101:1198 e_url_not_set

Could you please contact the plugin support and provide them with this error.

Thanks, Chris

[chrissell]

Here’s the latest response from my webhost:

Hi Christopher,

I do not see much difference between the two files.

Could you ask them to take a look at those:

https://heaven-on-earth.co.uk/info.php

and tell me if something needs to be changed.

I will change it then.

Thank you!
Kind regards,

Adriana

Thanks, Chris

[chrissell]

Response from TSOHost:

Hi Christopher,

Could you ask the developers of the plug in to make a php.info file for this test file.

Then we will make a php.info file for the hosting we provide, see what are the differences and try to correct them.

Thank you!

If you need anything else, please feel free to contact me.

Kind regards,

Adriana

Thanks,
Chris

[chrissell]

Still not functioning. I’ve deleted the Mailchimp signup plugin in case that’s implicated and reinstalled standard S3 Bubble.

This is what was done at TSOHost:
Hi Christopher,

Thank you for contacting us!

I upgraded the php version to 5.6 and it should be working now.
Our cloud does not block such activity, so could you check now?

Hope this helps!

Kind regards,

Adriana

Hi Christopher,

I have changed the permission of the files.

All is good on our end, I can assure you.

You might need to contact the plug-in developers for this issue.

[chrissell]

Thanks. I’ve done that.

[chrissell]

Hi, Still looking for help on this. I have again deactivated all plugins, reinstalled S3Bubble. Player still not loading. The console in Safari Develop says: [Error] TypeError: null is not an object (evaluating ‘response.error’)
(anonymous function) (heaven-on-earth.co.uk, line 953)
j (jquery.js, line 2)
fireWith (jquery.js, line 2)
x (jquery.js, line 4)
b (jquery.js, line 4)
Thanks, Chris

[chrissell]

I notice that when I go to the S3Bubble control panel and click on any bucket it tells me: This source does not contain any objects why not upload some. Then when I open any folder it starts loading as if for the first time. Is this the source of the problem?
Best wishes, Chris

[chrissell]

Hosted with TSOHost

[chrissell]

I’ve tried deactivating all other plugins and installing latest version S3Bubble, but no change; the player still not loading a playlist and not playing. Any further suggestions on this are welcome.
Best wishes, Chris

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