[s3bubble]

And here is another one not sure if it helps but it passed for ages but finally went through see 3.

1 94.126.212.225 (94.126.212.225) 2.948 ms 158.401 ms 5.091 ms
2 172.16.255.109 (172.16.255.109) 10.554 ms 3.338 ms 7.405 ms
3 * * *
4 5-1-20.ear2.london2.level3.net (212.187.139.121) 8.539 ms 7.772 ms 8.858 ms
5 ae-235-3611.edge5.london1.level3.net (4.69.166.57) 8.880 ms
ae-236-3612.edge5.london1.level3.net (4.69.166.61) 9.450 ms
ae-234-3610.edge5.london1.level3.net (4.69.166.53) 11.094 ms
6 ae-233-3609.edge5.london1.level3.net (4.69.166.49) 7.635 ms
ae-235-3611.edge5.london1.level3.net (4.69.166.57) 14.854 ms
ae-234-3610.edge5.london1.level3.net (4.69.166.53) 13.107 ms
7 ae-3.r00.londen10.uk.bb.gin.ntt.net (129.250.9.125) 12.884 ms 11.995 ms 9.721 ms
8 ae-7.r23.londen03.uk.bb.gin.ntt.net (129.250.6.54) 9.744 ms 8.647 ms 13.496 ms
9 ae-3.r22.amstnl02.nl.bb.gin.ntt.net (129.250.5.198) 19.151 ms 29.565 ms 19.154 ms
10 ae-0.r23.amstnl02.nl.bb.gin.ntt.net (129.250.4.126) 14.526 ms 17.614 ms 19.623 ms
11 ae-6.r23.asbnva02.us.bb.gin.ntt.net (129.250.6.176) 89.245 ms 97.125 ms 91.060 ms
12 ae-46.r05.asbnva02.us.bb.gin.ntt.net (129.250.5.191) 125.373 ms 89.017 ms 101.663 ms
13 xe-0-0-0-31.r05.asbnva02.us.ce.gin.ntt.net (129.250.193.142) 102.008 ms 94.309 ms 99.984 ms
14 cr02-1-1.iad1.netdc.com (65.97.48.254) 97.542 ms 92.720 ms 98.265 ms
15 65.97.50.26 (65.97.50.26) 130.759 ms 135.304 ms 136.189 ms
16 e1.4.as02.iad01.mtsvc.net (70.32.64.246) 118.045 ms 98.850 ms 121.169 ms
17 vzx1009.mediatemple.net (216.70.112.127) 110.001 ms 153.798 ms 87.806 ms
18 s3bubble.com (216.70.112.79) 87.849 ms 108.214 ms 96.361 ms

[s3bubble]

Hi Daniel,

Here is another traceroute from the same domain.

traceroute to api.s3bubble.com (216.70.112.79), 30 hops max, 40 byte packets
1 50.23.120.193-static.reverse.softlayer.com (50.23.120.193) 0.503 ms 0.430 ms 0.477 ms
2 ae0.dar02.sr01.sjc01.networklayer.com (50.23.118.132) 0.322 ms ae0.dar01.sr01.sjc01.networklayer.com (50.23.118.130) 0.368 ms ae0.dar02.sr01.sjc01.networklayer.com (50.23.118.132) 0.297 ms
3 50.97.19.164-static.reverse.softlayer.com (50.97.19.164) 0.792 ms 0.710 ms 0.751 ms
4 equinix-ix.sjc1.us.voxel.net (206.223.116.4) 0.757 ms 0.748 ms 0.788 ms
5 173.231.161.193 (173.231.161.193) 46.128 ms 46.092 ms 46.074 ms
6 0.te1-2.tsr1.dal2.us.voxel.net (107.6.99.249) 90.317 ms 90.606 ms 90.847 ms
7 0.te2-2.tsr3.iad1.us.voxel.net (173.231.161.189) 78.436 ms 78.426 ms 78.351 ms
8 173.231.160.90 (173.231.160.90) 78.226 ms 78.257 ms 78.232 ms
9 internap.iad1.us.voxel.net (173.231.161.74) 78.877 ms 78.852 ms 78.841 ms
10 border2.pc2-bbnet2.wdc012.pnap.net (216.52.127.76) 78.427 ms border2.te4-1-bbnet1.wdc012.pnap.net (216.52.127.39) 79.094 ms 78.720 ms
11 net2ez-3.border2.wdc012.pnap.net (64.94.31.142) 79.234 ms 79.258 ms 79.228 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

And here is a traceroute from a working website
traceroute to api.s3bubble.com (216.70.112.79), 30 hops max, 60 byte packets
1 ve1137.as05.lax02.mtsvc.net (205.186.176.1) 0.279 ms 0.267 ms 0.299 ms
2 e1.1.as06.lax02.mtsvc.net (72.10.63.170) 12.243 ms 12.404 ms 12.399 ms
3 e2.5.as02.iad01.mtsvc.net (72.10.63.234) 67.863 ms 67.866 ms 67.938 ms
4 vzx1009.mediatemple.net (216.70.112.127) 68.376 ms 68.376 ms 68.370 ms
5 s3bubble.com (216.70.112.79) 68.386 ms 68.441 ms 68.439 ms

Thanks

[s3bubble]

Thank you for your patience thus far. We’re currently working with a datacenter technician on your issue. If possible, please provide a new traceroute test in a response to this support request for our review.

Please let me know if there’s anything else I can answer for you regarding your (mt) Media Temple services. Thank you for continuing to use (mt) Media Temple for your hosting needs.

Best regards,

Daniel G.
Systems Engineer

[s3bubble]

This traceroute does seem to show that you are reaching the periphery of our network before it fails out. This issue requires the assistance of a higher level staff member or systems administrator. Please anticipate a brief delay while we reassign your support request to a staff member who is better equipped to service your needs.

We make every effort to serve all customers in a timely fashion, but due to the complexity of your request, it may take a little more time than usual. We thank you in advance for your patience.

Shawn H.
Senior Customer Support @ (mt) Media Temple
310-841-5500
@MediaTempleHelp

[s3bubble]

Hi Shawn,

Here is a traceroute ran from http://mindfulnessexercises.com.

traceroute to api.s3bubble.com (216.70.112.79), 30 hops max, 40 byte packets
1 * * *
2 ae0.dar02.sr01.sjc01.networklayer.com (50.23.118.132) 0.424 ms ae0.dar01.sr01.sjc01.networklayer.com (50.23.118.130) 23.967 ms 23.974 ms
3 ae8.bbr01.eq01.sjc02.networklayer.com (173.192.18.248) 7.570 ms 0.809 ms 50.97.19.164-static.reverse.softlayer.com (50.97.19.164) 0.780 ms
4 equinix-ix.sjc1.us.voxel.net (206.223.116.4) 0.932 ms 0.893 ms 0.855 ms
5 173.231.161.193 (173.231.161.193) 44.622 ms 44.619 ms 44.589 ms
6 0.te1-2.tsr1.dal2.us.voxel.net (107.6.99.249) 79.289 ms 79.355 ms 79.060 ms
7 0.te2-2.tsr3.iad1.us.voxel.net (173.231.161.189) 79.180 ms 78.987 ms 78.952 ms
8 173.231.160.82 (173.231.160.82) 78.627 ms 82.617 ms 78.688 ms
9 internap.iad1.us.voxel.net (173.231.161.74) 79.082 ms 80.838 ms 80.706 ms
10 border2.te4-1-bbnet1.wdc012.pnap.net (216.52.127.39) 79.344 ms border2.pc2-bbnet2.wdc012.pnap.net (216.52.127.76) 79.681 ms border2.te4-1-bbnet1.wdc012.pnap.net (216.52.127.39) 80.733 ms
11 net2ez-3.border2.wdc012.pnap.net (64.94.31.142) 80.994 ms 80.980 ms 80.956 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Thanks

Sam

[s3bubble]

Thank you for your inquiry to (mt) Media Temple.

I am not able to locate a block on any of those IP addresses. Are you certain that blocks are the cause of the issue? Please provide us with the error message they are seeing when they try to access your sites. Additionally, please have one of the affected users run a traceroute for “216.70.112.79” and respond to this support request with the results so that we can investigate further. For more information on how to run a traceroute, please see:

Using the traceroute command
http://kb.mediatemple.net/questions/736

If you have questions about the information within this support request or any of your (mt) Media Temple services, please feel free to contact us at any time.

Shawn H.
Senior Customer Support @ (mt) Media Temple
310-841-5500
@MediaTempleHelp

[s3bubble]

Hi David,

This is no good at all the ip’s still seemed to be blocked this morning they did work briefly and i told my users the issue was resolved now i have even more angry users saying the same thing is happening this morning why are these getting blocked? i can’t just tell them my host is blocking your ip’s but will not tell me why they wont listen to that.

And it seems to have started happening only recently which is weird, please i really need to get this resolved, is there a way i can check for blocked ip’s myself.

Issues today.
url: http://citybiblegroup.com/about-city-bible-group/
ip: 50.62.66.173
host: GoDaddy

url: http://heaven-on-earth.co.uk/?page_id=1101
ip: 95.142.152.194
host: uk web hosting

url: http://mindfulnessexercises.com/nature-sounds-woodland-bridalway/
ip: 198.23.86.85
host: site5

I need a solution to resolve this i am running a service on the media temple platform and i have no control over why you guys are blocking some of my users ip’s.

Please help

[s3bubble]

Hello,

Thank you for contacting (mt) Media Temple!

At this time the IP you gave us 91.208.99.2 is not on any blocklist. I was able to access those two sites without issue and I can confirm that the sites are resolving fine from the outside by using a proxy server. Please clear out your browser’s cache if you are not able to see those sites still, and you may want to check to see if you still have the same IP as you may have had your IP changed and the new one may or may not be on our blocklist as well. I also suggest checking to see if the sites are resolving from a different physical location such as Starbucks or a neighbor’s house.

Unfortunately I cannot discuss the specifics regarding the IP block done by our Admins but I can say that it was done in an attempt to protect our network and servers, something that is taken very seriously.

If you require any further assistance, please do not hesitate to contact us by replying directly to this support request, open a chat in your AccountCenter, or call us at 877-578-4000. We are here 24/7 to assist you. Thank you for continuing to use (mt) Media Temple for your hosting needs.

Best regards,

David F.
Customer Support
(mt) Media Temple
310-841-5500
310-564-2007

[s3bubble]

Hi Kenneth,

When will this go through it still appears to be blocked.

http://mindfulnessexercises.com/nature-sounds-woodland-bridalway/

And also this one.

http://citybiblegroup.com/about-city-bible-group/

And maybe two more why are these being blocked in the first place? Getting lots of angry customers saying their audio is no longer streaming on their websites?

Best Regards

Sam

[s3bubble]

The IP address 91.208.99.2 has been removed from our filters.

If you have any further questions regarding your (mt) Media Temple services, please feel free to contact us at any time.

Best regards,

Kenneth P.
Systems Engineer
(mt) Media Temple
877-578-4000
310-564-2007

[s3bubble]

This is a response to a call from Samuel East, who was able to authenticate through this account.
Thank you for the chat today. You contacted us about an IP address that was being blocked by (mt) Media Temple that was affecting the functionality of your websites.

We have reviewed your request and determined that it requires the assistance of a higher level staff member or systems administrator. Please anticipate a brief delay while we reassign your support request to a staff member who is better equipped to service your needs.

We make every effort to serve all customers in a timely fashion, but due to the complexity of your request, it may take a little more time than usual. We thank you in advance for your patience.

Best regards,

Cleveland B. Jr.
Customer Support
(mt) Media Temple
310-841-5500

[s3bubble]

Hi Tracy,

This is default functionality for the player so the whole video is viewable after the videos starts normally fades out after about 5 secs.

Our default player is the same please see.

https://s3bubble.com/video_tutorials/set-a-global-thumbnail-for-all-your-videos/

Best Regards

Sam

[s3bubble]

Hi John,

It looked like you hadn’t set the thumbnail for the first video within the playlist, i have updated this for you.

I would suggest using the search to find the specific video we have also made the admin clear to find files with long names.

Also here is a video on how to set a global thumbnail for all your videos this can be your company logo.

Best Regards

Sam

[s3bubble]

Hi John,

Let me look into this for you.

Best Regards

Sam

[s3bubble]

Hi Everyone,

Can i asked everyone to retweet this issue we are really trying to get this resolved.

https://twitter.com/s3bubble/status/622699785666101248

Best Regards

Sam

[Author]

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