S3Bubble OTT Streaming

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S3Bubble Support Forums

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Forum Replies Created

Viewing 15 posts - 31 through 45 (of 663 total)
  • Author
    Posts
  • in reply to: Cannot Connect Website #31870
    s3bubble
    Keymaster

    Hi agwebs,

    Please try again now.

    Best Regards

    Support

    • This reply was modified 6 years ago by s3bubble.
    in reply to: Start and Stop timestamp Youtube #31868
    s3bubble
    Keymaster

    Hi Kashford,

    Please add this as a bug here https://github.com/s3bubble/Streamium-Netflix-Theme/issues

    Best Regards

    Sam

    in reply to: Streamium Theme Customization #31866
    s3bubble
    Keymaster

    Hi Ashish,

    Please add any theme issues here.

    https://github.com/s3bubble/Streamium-Netflix-Theme/issues

    Best Regards

    Sam

    in reply to: Website not connecting to AWS #31864
    s3bubble
    Keymaster

    Hi bselvam,

    S3Bubble will work without ssl please send an email to support@s3bubble.com

    Best Regards

    Sam

    in reply to: arabic language #31860
    s3bubble
    Keymaster

    Hi TVlteshare,

    Bug checking if your captions are showing as question marks instead of your chosen language then you need to make sure your .vtt file has the correct charset.

    You can check this on a mac by running.

    file -I captions.ar.vtt
    You should get an output like this.

    captions.ar.vtt: text/plain; charset=iso-8859-1
    As you should notice this is the wrong charset it needs to be.

    text/plain; charset=utf-8
    To change the charset simply download sublime drag the file into it and then click file and save with charset select utf-8 the running the file -I command again to check its changed delete and re-upload this new file.

    !Important if you are using CloudFront please make sure you clear your cache.

    Go to in S3Bubble -> AWS Services -> Cloudfront -> Actions -> Clear cache

    https://s3bubble.com/supported-subtitlecaption-languages/

    • This reply was modified 6 years ago by s3bubble.
    in reply to: need url of player for articulate integration #31859
    s3bubble
    Keymaster

    Hi zawan_na,

    Navigate to your video in S3Bubble and then click other integrations.

    Best Regards

    Sam

    in reply to: when connecting website https is added to URL #31841
    s3bubble
    Keymaster

    Hi Bruce,

    Sorry for the late reply we had a big push for a new release.

    S3Bubble will work for both protocols http and https

    Best Regards

    Sam

    in reply to: S3Bubble Plugin 4.8 #31836
    s3bubble
    Keymaster

    Hi Jamie,

    Can you setup an example on your website and send us a link we can look into these for you.

    Best Regards

    Sam

    in reply to: iFrames not supported #31811
    s3bubble
    Keymaster

    Hi SantaEd,

    We have now resolved this issue you can now switch over to the latest setup.

    Best Regards

    Sam

    in reply to: How to customize player look #31807
    s3bubble
    Keymaster

    Hi szmek9,

    We have a release pending for the api which will activate the themes I will post here went it has been updated.

    The new release has lots of updates.

    Best Regards

    Sam

    in reply to: video not visible #31800
    s3bubble
    Keymaster

    Hi zawan,

    What Android devices are you testing on? a direct link like that will not work on old Android devices can you send us a link to a player or set up a dummy page or post with a player on.

    Best Regards

    Sam

    in reply to: Website Not Added Error #31792
    s3bubble
    Keymaster

    Hi SantaEd,

    Please try to add your website again now.

    Best Regards

    Sam

    in reply to: player skip first few seconds #31784
    s3bubble
    Keymaster

    Hi Zawan,

    Please send us a link to the player I feel like we have discussed this before and you are using the old plugin which is causing conflicts.

    I will check your source code.

    When you say updated recently we haven’t released any new updates yet we are still testing our 2018 release you can get the pre release here if you would like to test feel free.

    https://github.com/s3bubble/wordpress-plugin/releases

    Best Regards

    Sam

    in reply to: everything to load #31782
    s3bubble
    Keymaster

    Hi Will,

    Can you send us a link to your setup and your S3Bubble username to support@s3bubble.com we can check your setup.

    Best Regards

    Sam

    in reply to: Poster not working #31754
    s3bubble
    Keymaster

    Hi erodyssey,

    Are you having this issue in the S3Bubble dashboard?

    You may need to look at your permissions for your IAM user.

    {
        "Version": "2012-10-17",
        "Statement": [{
            "Action": [
                "elastictranscoder:*",
                "cloudfront:*",
                "waf:*",
                "s3:List*",
                "s3:Put*",
                "s3:Get*",
                "s3:CreateBucket",
                "s3:*MultipartUpload*",
                "iam:CreateRole",
                "iam:GetRole",
                "iam:PassRole",
                "iam:PutRolePolicy",
                "iam:List*",
                "kms:Get*",
                "kms:List*",
                "waf:ListWebACLs",
                "waf:GetWebACL",
                "sns:CreateTopic",
                "sns:List*"
            ],
            "Effect": "Allow",
            "Resource": "*"
        }]
    }

    Make sure you have “s3:*MultipartUpload*”

    Best Regards

    Sam

Viewing 15 posts - 31 through 45 (of 663 total)