We have checked and this is the 7th time your system has been demoted due to failed payments the payment method you are using doesn’t appear to work.
We highly suggest you move over to our usage billing to prevent this from happening this is an edge case we are not sure why your payment always fails. Go to the pricing page cancel your current account and sign up for usage billing you won’t have any downtime.
We have unsuspended your account our system automatically does this after 3 failed payments we have increased the failed payments to 5 but you will still need to update your payment info here.
I think you are using drm security if this is the case then your videos will never play through the s3bubble dashboard they will only play on the website you have set the proxy url for with the WordPress plugin.
Have you tried changing the theme to a default one to see if it resolves your issues hosting on EC2 can be a nightmare unless you very experience in setting up and managing server environments, there are tonnes of complexities to deal with and it’s easy to mess up? Your better of using Elastic Beanstalk https://aws.amazon.com/elasticbeanstalk/ with an AWS managed setup or LightSail https://aws.amazon.com/lightsail/.