[s3bubble]

Hi zawan_na,

Can you let me know the website address and I will check your admin?

You can send it to support@s3bubble.com if you don’t want to post here.

Best Regards

Sam

[s3bubble]

Hi robertmonroe,

Great glad you found the presets. We need to do another video going through the process with the latest updates I will add it to our schedule.

All our latest videos can be found here.

https://www.youtube.com/playlist?list=PLC2Z78VyD-JCYQPTM7fDktQgbVEJEonbl

Best Regards

Sam

[s3bubble]

Hi Daniel,

Can you send me a link to the specific video in its live environment? please send the link to support@s3bubble.com.

We can then run some tests.

Best Regards

Sam

[s3bubble]

Cheers Jay 😉

Glad it’s working now.

Best Regards

Sam

[s3bubble]

Also if you are using the WordPress plugin you can embed Youtube videos with the following code.

[s3bubble codes="https://www.youtube.com/watch?v=zrOJfQUFDdE" type="service" /]

Best Regards

Sam

[s3bubble]

Hi Jay,

again it is your theme css this stylesheet this time.

https://metabolictrainingexpert.com/wp-content/themes/themify-ultra/themify/themify-builder/css/themify-builder-style.min.css?ver=3.2.1

I have no idea what the purpose of adding the display none to the element is and forcing it with important?

But remove these lines
.themify_builder .vjs-big-play-button, .themify_builder .vjs-control-bar, .themify_builder .vjs-error-display, .themify_builder .vjs-text-track-display {
display: none !important;
}

That will resolve your issue.

Best Regards

Sam

[s3bubble]

Hi Jay,

we have applied some IE fixes can you please try now.

Best Regards

Sam

[s3bubble]

Hi edmed,

The theme is no longer hosted at this domain please use this link:

http://streamiumtheme.com/

Best Regards

Sam

[s3bubble]

Hi robertmonroe,

What security do you have setup?

HLS adaptive bitrate with encryption?

Best Regards

Sam

[s3bubble]

Hi, verbomedia.

We have checked the link you have sent and every video within this folder is over 1gb the video you have linked to is 2.2gb.

Any browser will struggle to play a mp4 video of this size its far to big for web streaming remember mp4 progressive streaming the browser is progressively downloading 2.2gb I am surprised your users have even been able to play the files.

We suggest running your video through handbrake its free. https://handbrake.fr/

Set your options to h.264 and make sure you have web optimised checked this should significantly reduce your video sizes for web streaming.

Best Regards

Sam

[s3bubble]

Hi Jamie,

Please check your player now, you still have the old plugin activated this is fighting with the new css we have added a call to remove this css file if it’s active so both are not included at the same time ideally you want to go fully self hosted and remove the old plugin.

Best Regards

Sam

• This reply was modified 7 years, 10 months ago by s3bubble.
• This reply was modified 7 years, 10 months ago by s3bubble.

[s3bubble]

Hi Jay,

If you check your theme css it has the following.

https://metabolictrainingexpert.com/wp-content/themes/themify-ultra/style.min.css?ver=1.8.2

Search: vjs-big-play-button
.vjs-big-play-button, .vjs-control-bar, .vjs-error-display, .vjs-text-track-display {
display: none !important;
}

This is hiding the video player play button and control bar remove this style from your stylesheet and everything will work.

Best Regards

Sam

• This reply was modified 7 years, 10 months ago by s3bubble.
• This reply was modified 7 years, 10 months ago by s3bubble.

[s3bubble]

Hi Jamie,

Thanks for these please leave this with us we will be working through these issues shortly.

Best Regards

Sam

[s3bubble]

Hi Daniel,

What browser, device?

Are you using self hosted or iframes?

Ideally, if can you reproduce the issue in a specific environment would be perfect give us a test case to work with if you could do this it will help us greatly.

As much information as possible.

Best Regards

Sam

[s3bubble]

hi robertmonroe,

Please try now you should be able to connect one website with your plan.

Best Regards

Sam

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