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S3Bubble Support Forums

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Forum Replies Created

Viewing 15 posts - 256 through 270 (of 663 total)
  • Author
    Posts
  • in reply to: Custom Presets were deleted #30257
    s3bubble
    Keymaster

    Hi Jamie,

    Thanks for the screenshots they helped 😉

    Regarding the empty audio hls presets after checking your account and in the same location we were able to see the presets in the audio modal making us think it is probably a cache issue which shouldn’t be the case as we have updated the version can you try again, please.

    We have also removed the restriction to only encode files in the root of the bucket you can now encode audio from any location in your bucket.

    Best Regards

    Sam

    in reply to: Report button #30253
    s3bubble
    Keymaster

    Hi swestream,

    Good shout we will look into adding this to our pre-release.

    Best Regards

    Sam

    in reply to: Custom Presets were deleted #30251
    s3bubble
    Keymaster

    Hi Jamie,

    Just use S3Bubble to share, take your screenshot upload to a bucket click share grab the link and paste in here.

    No need for Dropbox.

    Best Regards

    Sam

    in reply to: Google Analytics & Event Labels #30250
    s3bubble
    Keymaster

    Hi Patrick,

    We needed to get a better understanding of who was viewing videos on google analytics here is what we did it may help.

    Download the google analytics app.

    Click behaviour and then select all pages.

    Click the spanner icon on this page.

    Select dimensions and then click the all tab.

    Scroll down to traffic sources and select full referrer.

    Click save.

    You now have the full path saved to the dashboard.

    Best Regards

    Sam

    in reply to: Custom Presets were deleted #30246
    s3bubble
    Keymaster

    Hi Jamie,

    There are only two audio hls presets?

    http://docs.aws.amazon.com/elastictranscoder/latest/developerguide/system-presets.html

    Is that what you mean?

    Maybe a screenshot will help.

    Best Regards

    Sam

    • This reply was modified 8 years ago by s3bubble.
    in reply to: Transcoding Audio Only Files #30244
    s3bubble
    Keymaster

    Hi Jamie,

    I am going to close this thread and continue in the other one here.

    https://s3bubble.com/forums/topic/custom-presets-were-deleted/

    Best Regards

    Sam

    in reply to: AWS Uploader #30240
    s3bubble
    Keymaster

    Hi Swestream,

    you should be doing it like this.

    Best Regards

    Sam

    in reply to: AWS Uploader #30239
    s3bubble
    Keymaster

    Hi swestream,

    That doesn’t look correct what plugins are you using?

    You do not need any S3bubble plugins with the theme everything is integrated into the theme. That looks like you have installed and are trying to use our deprecated plugin?

    Best Regards

    Sam

    in reply to: AWS Uploader #30235
    s3bubble
    Keymaster

    Hi swestream,

    I think you must be using our pre-release install, we still have some testing to run before we fully release.

    https://github.com/s3bubble/Streamium-Netflix-Theme/releases

    But feel free to test, we have a fix to make the uploader work on mobile.

    If you need help updating the theme to the latest version please watch this video.

    To use the Amazon uploader in WordPress

    Go to Appearance -> Customizer and then select AWS Media Uploader and paste in your keys (DO NOT USE YOUR MAIN KEYS).

    Then add this shortcode to your page.

    [streamium_uploader folder="userid" bucket="<YOUR BUCKET NAME>"]

    I would create a new bucket in S3Bubble and then create a new app with Read and Put permissions and lock it down to your new bucket for security.

    https://s3bubble.com/secure/#/apps

    Then go to your bucket click actions and click (Apply uploader cors).

    Again you are using a pre-release so let us know any bugs.

    Best Regards

    Sam

    • This reply was modified 8 years ago by s3bubble.
    in reply to: Custom Presets were deleted #30234
    s3bubble
    Keymaster

    Hi Jamie,

    We have applied an update with some fixes can you test now.

    Best Regards

    Sam

    in reply to: Movie page #30229
    s3bubble
    Keymaster

    Hi swestream,

    Did you resolve this we can’t see any issues?

    Best Regards

    Sam

    in reply to: error loading 1080preset.ts #30224
    s3bubble
    Keymaster

    Hi Kieran,

    Do you see a player at this link?

    Video player

    Best Regards

    Sam

    • This reply was modified 8 years ago by s3bubble.
    in reply to: Movie page #30222
    s3bubble
    Keymaster

    Hi swestream,

    In one image your browser width is smaller than the other one I think that’s your issue.

    If you narrow the browser on the streamium theme you will see the same thing.

    http://streamiumtheme.com

    Best regards

    Sam

    in reply to: error loading 1080preset.ts #30219
    s3bubble
    Keymaster

    Hi Kieran,

    Navigate to the video in S3Bubble in the player there is a cog in the video player control bar.

    The link won’t play directly in safari because it’s a playlist it needs to be managed with a player.

    Best Regards

    Sam

    in reply to: Movie page #30217
    s3bubble
    Keymaster

    Hi swestream,

    That is correct the video is scaling to the correct aspect ratio why would you want it full height?

    Widen your browser window.

    Also if you want full screen click the full screen button bottom right in control bar.

    Best Regards

    Sam

    • This reply was modified 8 years ago by s3bubble.
Viewing 15 posts - 256 through 270 (of 663 total)