[s3bubble]

Hi agwebs,

Please try again now.

Best Regards

Support

• This reply was modified 7 years, 1 month ago by s3bubble.

[s3bubble]

Hi Kashford,

Please add this as a bug here https://github.com/s3bubble/Streamium-Netflix-Theme/issues

Best Regards

Sam

[s3bubble]

Hi Ashish,

Please add any theme issues here.

https://github.com/s3bubble/Streamium-Netflix-Theme/issues

Best Regards

Sam

[s3bubble]

Hi bselvam,

S3Bubble will work without ssl please send an email to support@s3bubble.com

Best Regards

Sam

[s3bubble]

Hi TVlteshare,

Bug checking if your captions are showing as question marks instead of your chosen language then you need to make sure your .vtt file has the correct charset.

You can check this on a mac by running.

file -I captions.ar.vtt
You should get an output like this.

captions.ar.vtt: text/plain; charset=iso-8859-1
As you should notice this is the wrong charset it needs to be.

text/plain; charset=utf-8
To change the charset simply download sublime drag the file into it and then click file and save with charset select utf-8 the running the file -I command again to check its changed delete and re-upload this new file.

!Important if you are using CloudFront please make sure you clear your cache.

Go to in S3Bubble -> AWS Services -> Cloudfront -> Actions -> Clear cache

https://s3bubble.com/supported-subtitlecaption-languages/

• This reply was modified 7 years, 1 month ago by s3bubble.

[s3bubble]

Hi zawan_na,

Navigate to your video in S3Bubble and then click other integrations.

Best Regards

Sam

[s3bubble]

Hi Bruce,

Sorry for the late reply we had a big push for a new release.

S3Bubble will work for both protocols http and https

Best Regards

Sam

[s3bubble]

Hi Jamie,

Can you setup an example on your website and send us a link we can look into these for you.

Best Regards

Sam

[s3bubble]

Hi SantaEd,

We have now resolved this issue you can now switch over to the latest setup.

Best Regards

Sam

[s3bubble]

Hi szmek9,

We have a release pending for the api which will activate the themes I will post here went it has been updated.

The new release has lots of updates.

Best Regards

Sam

[s3bubble]

Hi zawan,

What Android devices are you testing on? a direct link like that will not work on old Android devices can you send us a link to a player or set up a dummy page or post with a player on.

Best Regards

Sam

[s3bubble]

Hi SantaEd,

Please try to add your website again now.

Best Regards

Sam

[s3bubble]

Hi Zawan,

Please send us a link to the player I feel like we have discussed this before and you are using the old plugin which is causing conflicts.

I will check your source code.

When you say updated recently we haven’t released any new updates yet we are still testing our 2018 release you can get the pre release here if you would like to test feel free.

https://github.com/s3bubble/wordpress-plugin/releases

Best Regards

Sam

[s3bubble]

Hi Will,

Can you send us a link to your setup and your S3Bubble username to support@s3bubble.com we can check your setup.

Best Regards

Sam

[s3bubble]

Hi erodyssey,

Are you having this issue in the S3Bubble dashboard?

You may need to look at your permissions for your IAM user.

{
    "Version": "2012-10-17",
    "Statement": [{
        "Action": [
            "elastictranscoder:*",
            "cloudfront:*",
            "waf:*",
            "s3:List*",
            "s3:Put*",
            "s3:Get*",
            "s3:CreateBucket",
            "s3:*MultipartUpload*",
            "iam:CreateRole",
            "iam:GetRole",
            "iam:PassRole",
            "iam:PutRolePolicy",
            "iam:List*",
            "kms:Get*",
            "kms:List*",
            "waf:ListWebACLs",
            "waf:GetWebACL",
            "sns:CreateTopic",
            "sns:List*"
        ],
        "Effect": "Allow",
        "Resource": "*"
    }]
}

Make sure you have “s3:*MultipartUpload*”

Best Regards

Sam

[Author]

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