[s3bubble]

Hi Paul,

Really sorry i will look into increasing the signed url time for audio files, if you could send me a private link or password to support@s3bubble.com so i can check this for you.

Best Regards

Sam

[s3bubble]

Hi rexallchurch,

No problem glad its working.

Best Regards

Sam

[s3bubble]

Hi Rexallchurch,

I switch over the api url seem your hosting maybe blocking s3api.com url.

Can you contact your hosting and find out why they are blocking it who do you host with?

Best Regards

Sam

[s3bubble]

Hi rexallchurch,

Can you please try now.

Best Regards

Sam

[s3bubble]

Hi rexallchurch,

Please send the login details to support@s3bubble.com

Best Regards

Sam

[s3bubble]

Hi rexallchurch,

Can you send me a link to the player?

Best Regards

Sam

[s3bubble]

Hi Rexallchurch,

Please make sure you are not blocking access to https://s3api.com

Best Regards

Sam

• This reply was modified 10 years, 3 months ago by s3bubble.

[s3bubble]

Hi rexallchurch,

Have you got the latest version of the plugin installed we have address this issue with the latest version.

Best Regards

Sam

[s3bubble]

Hi rexallchurch

Please update the player to the latest.

Best Regards

S3Bubble

[s3bubble]

Hi ataeionline,

I have taken a look at the code and it seems there is a conflict with another plugin some other plugin within your setup is adding a style display:none to the video class making the video not show.

I have forced the dom to display block for video and audio with the version below which should resolve your issue.

DOWNLOAD BLOCK FIX PLUGIN

Best Regards

Sam

[s3bubble]

Hi ataeionline,

The black screen is almost certainly down to how your videos have been encoded can you please try and upload and use the video below with your setup and let us know if you still get a back screen if it plays fine then it wont been the theme or the plugin is will be the video encoding.

https://s3.amazonaws.com/s3bubble.assets/tests/Big_Buck_Bunny_Trailer.mp4

Best Regards

Sam

[s3bubble]

Hi,

No nothing has changed can you send me a link to your player in question you can send the link to support@s3bubble.com I’ll take a look for you and get everything working.

Best regards

Sam

[s3bubble]

Hi,

Have you tried installing this version of the plugin.

https://s3.amazonaws.com/s3bubble.assets/main.plugin/no_white_space/s3bubble-amazon-s3-audio-streaming.zip

Hopefully it will solve your problem if it does I will submit it to the repo as a update.

Best Regards

Sam

[s3bubble]

Hi bwatkins1818

Please install this versions of the plugin we have addressed issues regarding editors inserting p tags and fixed the autoplay issues.

DOWNLOAD PLUGIN HERE

Hope this helps

Best Regards

Sam

[s3bubble]

Hi bwatkins1818

We are applying a proper fix now, i will update you with the new version shortly.

Best Regards

Sam

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