[verbomedia]

Ok… so I managed to find a solution. I think you and your team should be aware of this 🙂

I had to remove the whole “Condition” block to make it work. I am sure this is not the best way to go, but it is the only way I could make it work while I wait for your support.

It has to do with my previous comment about Android’s issues with AWS’s referer.

Please let me know if you have a better solution.

[verbomedia]

Hi, I’ve been looking around and people are saying “android’s playback doesn’t actually set referrer” and it might be the cause. That the bucket policy might need some adjusting.

Could you please help me find a solution to this? I am desperate, I am receiving complaints every day.

[verbomedia]

The videos are about 1 hour long. This one I sent you the link is about 5 minutes and still won’t load. The file is encoded using the HLS tutorial you provided, so it has about 4 size options from 272 to 1872. It is a pretty small file. The mp4 had about 40mb, I guess the HLS 272 format would be much smaller.

[verbomedia]

Hi Sam,

I am not using CloudFront, all Android users are experiencing the same issue. I managed to get my hands on different Android devices and it wouldn’t work.

I have sent you the email with the link, and I can send it here too: https://ead.starlingacademy.com.br/

All other HLS videos have the same issue, but they have restricted access to members.

Please help me figure whats is wrong there.

Regards,
Daniel

[verbomedia]

I tried all 3 available modes, hosted, JWplayer and embed. But still nothing works.

Although from all the options, I like the JWplayer better, and I’d like to make it work with this player.

[verbomedia]

Please I need a solution ASAP, people are canceling their subscriptions because they can’t watch the videos. This is URGENT!

[verbomedia]

Hi Sam,

I tested with JWPlayer and it still won’t work on Android. Any ideas on why it doesn’t work?

Regards,
Daniel

[verbomedia]

Hi Sam,

isn’t it possible for you guys to implement it within the iframe? Because it has taken us over 3 months to setups all videos on our website, including transcoding and etc. It would be another marathon to go ahead and change the whole setup again. First moving from large MP4 to HLS and now from iframes to self-hosted.

Regards,
Daniel

[verbomedia]

UPDATE: Your website’s video did not work on one of my students. He is on a Galaxy Tab3.

On all students having the isse, the player gets stuck on “play” and nothing happens. Only a black screen.

[verbomedia]

Thanks, they said it worked. What is the difference? I am using your platform and encoded the videos following your tutorials, it should’ve been working.

Others that are having the same issue:

G4 plus, Samsung Galaxy Tab3, Samsung S4 and Moto G3.

It works perfectly fine on iPhones. But the issue is that in Brazil, 99% of the users are on Android devices.

Please help me resolve this issue.

[verbomedia]

No, we have not encrypted HLS.

[verbomedia]

Any update on this?

[verbomedia]

Hello, yes I did and I got this message: Error Please select a Cloudfront url!

[verbomedia]

Hi, it just happened to me now! It is happening on random videos. My guess is that my bucket is experiencing extremally slow speeds. I can upload at very high speeds, but downloads are very slow.

The link I just had problems with was this: https://ead.starlingacademy.com.br/

What I observed was that the *.ts files were downloading slower than the speed of the videos. So I was getting stuck every part. This is really annoying. This had happened to me before, but only once and I thought it was some problem with my internet, but I’ve had more than 5 complaints from different people. When I tested it worked fine, although they had experienced this issue. Now I was just able to replicate it.

Yesterday I tried downloading a file from my bucket and top speed was 30kbps. Although I had just uploaded a file at 2.5mb/s. This has happened many times already. Sometimes downloads are great, others it sucks.

Could you help?

[verbomedia]

Hello,

my students are still complaining that my HLS videos are stopping even on the lowest resolutions. I need help, please.

Regards,
Daniel

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