S3Bubble Support Forums
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Forum Replies Created
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AuthorPosts
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s3bubble
KeymasterHi zawan_na,
We have checked and this is the 7th time your system has been demoted due to failed payments the payment method you are using doesn’t appear to work.
We highly suggest you move over to our usage billing to prevent this from happening this is an edge case we are not sure why your payment always fails. Go to the pricing page cancel your current account and sign up for usage billing you won’t have any downtime.
We have unsuspended your account our system automatically does this after 3 failed payments we have increased the failed payments to 5 but you will still need to update your payment info here.
https://s3bubble.com/update-payment-info
Again please think about switching to the usage billing the demoting system is managed in house and nothing happens automatically.
Best Regards
Support
s3bubble
KeymasterHi, arthouseadmin,
You will see this because you haven’t purchased the video just list it as purchased for your account.
You can run the tests in sandbox or just set the price of your video to a small amount to test.
Best Regards
Support
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This reply was modified 5 years, 9 months ago by
s3bubble.
May 1, 2019 at 3:06 pm in reply to: Trailers work on homepage but video cant be found when opening in its own page #32508s3bubble
KeymasterHi yamediatv,
Can you take a screenshot for us to see?
s3bubble
KeymasterHi hdavy2002,
Not sure maybe they have a premium account with YouTube.
s3bubble
KeymasterHi administrator,
Yes just think of a movie as a product setup a product and link it to your post.
We have just achieved it like this.
Create a new product, not a subscription product a simple product.
Then create a membership plan and link it to this product.
Then in your movie right at the bottom under membership select the membership you just created.
Best Regards
Support
February 18, 2019 at 4:51 pm in reply to: Player not working in s3bubble app, but plays ok on wordpress site? #32477s3bubble
KeymasterHi wingsinnature,
Did you resolve this?
I think you are using drm security if this is the case then your videos will never play through the s3bubble dashboard they will only play on the website you have set the proxy url for with the WordPress plugin.
Best Regards
Support
s3bubble
KeymasterThis may be related to this issue.
What hosting are you using?
s3bubble
KeymasterHi novapco,
Thanks for your feedback we can look into adding a global poster based on your website
Best Regards
S3bubble
s3bubble
KeymasterHi newibn,
Can you email support@s3bubble.com and we can look into this for you tomorrow?
Best Regards
S3Bubble
s3bubble
KeymasterHi christianmilano,
Are you wrapping it like this.
jQuery(document).ready(function( $ ) { // $ Works! You can test it with next line if you like // console.log($); });
s3bubble
KeymasterYou need to rename the folder before you upload
s3bubble
KeymasterIn the same section here:
https://s3bubble.com/app/#/wpupdates
In the sidebar menu click the menu item.
How to update theme
And watch the video hopefully it will help.
Actually here is the video here:
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This reply was modified 6 years, 4 months ago by
s3bubble.
s3bubble
KeymasterHi @newibn,
Please post this in the Streamium theme forum:
We will need to know what version you have installed? do you have the latest: https://s3bubble.com/app/#/wpupdates and what version of php your hosting is running.
Best Regards
s3bubble
KeymasterHi opentradez,
Thanks for highlighting this we will change the order.
Also, we haven’t worked on the lazy playlist for a while and had a few requests to bring this back.
Maybe if you list a few pointers about what you really want for the lazy playlist functionality we can add it to our developer list.
Best Regards
S3Bubble
s3bubble
KeymasterHi Patrick,
This is a valid point we will add it to our developer list we have quite a lot to get through at the moment I wont be able to give a timeframe at the moment, unfortunately.
Best Regards
Sam
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This reply was modified 5 years, 9 months ago by
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