[s3bubble]

Hi mlt34,

We are in contact with our host and trying to contact softlayer here is a ticket we currently have on stackoverflow.

http://stackoverflow.com/questions/31459220/softlayer-isp-blocking-network-dropping-out-when-connecting-to-wp-remote-post-wo

Also could you please retweet and reply to this tweet if possible we really need to make softlayer take notice as we have been told ISP’s are really hard to contact.

https://twitter.com/s3bubble/status/622699785666101248

Really want to get this resolved as soon as possible.

Best Regards

Sam

[s3bubble]

Hi All,

Latest response i am aware that some of you have made this request but the more people we can get trying to fix this the quicker they will respond.

Samuel,
I’m still waiting to hear back from the other ISPs, they tend to not be very good about responding to these kind of inquiries if at all. It would be helpful if the customer you’re working with can open a support request with Softlayer about not being able to reach your service. They will be more responsive to one of their actual customers rather than requests from other service providers.

Just keeping everyone updated

Best Regards

Sam

[s3bubble]

Hi Everyone in this post.

This is the latest response from our hosts so it looks like we will have a solution shortly.

Hi Samuel,
Ok, I’ve reached out to Softlayer (your customer’s ISP), Internap (Intermediary ISP), and NetDC (Intermediary ISP). One of them is filtering things, and I’m hoping I get a quick response from them. It is out of our control at this moment, but hopefully these ISPs will be responsive and allow us to track down whatever is blocking your customers from reaching you.

I will keep everyone updated

Best Regards

Sam

[s3bubble]

Hi wooexperte,

We do not set and website limits so that should not be the issue.

Best Regards

Sam

[s3bubble]

Hi honestycompany

We are still looking into this it is quite a complex issue it seems there is a issue with the actually ISP we are in talks with softlayer trying to findout what is going on.

Below is a response from our hosting providers.

Samuel,
Thanks for your patience. I took a look at things and I can confirm that while we can access their site from our network, they cannot access your site from their network. In fact it appears they possibly cannot access anything in that datacenter. This suggest there is something blocking net connections initiated from their network. I can assure you MediaTemple is not doing this blocking.

From your traceroutes the commonality appears to be either Softlayer, Internap or NetDC ISPs. I’ve spoken with NetDC and they claim they are not filtering anything. We have also reached out to softlayer but have not heard back from them.

Whats really strange is i can run your setup perfectly on our testing reseller hosting.

Best Regards

[s3bubble]

Hi digitaltoffee,

I will hide the tooltip on the next version upgrade as it is not needed

Best Regards

Sam

[s3bubble]

Hi Both,

I am currently looking into this i will report back.

Best Regards

Sam

[s3bubble]

Hi Both,

I am currently looking into this i will report back.

Best Regards

Sam

[s3bubble]

Hi honestycompany,

Can you let me know who you are hosting with pls?

Best Regards

Sam

[s3bubble]

Hi honestycompany,

Can you supply me with a login to your website and send the details to support@s3bubble.com so i can take a look at this for you.

Best Regards

Sam

[s3bubble]

Hi soundsight,

If you have the latest version of the s3bubble plugin you can add start and finish params to your shortcode to only allow previews of a certain section on you tracks or video.

Best Regards

Sam

[s3bubble]

Hi honest company,

Can you supply us with a link to your player?

Meggerz issue was resolved

Best regards

Sam

[s3bubble]

Hi Dave,

We are building customised themes but we have quite a few members using S3Bubble with WooCommerce and also S2member which is also a great membership plugin.

Best Regards

Sam

[s3bubble]

Hi slovell1965,

Thats great and being another company in South Wales ;).

Can i just check did you install the plugin from the link we sent in the above post that worked or from another source?

Thanks

Sam

[s3bubble]

Hi,

Can you please install this version of the plugin it may resolve your issue just delete the currently S3Bubble plugin and upload this one.

DOWNLOAD LINK

Please keep us updated?

Best Regards

Sam

[Author]

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