[s3bubble]

Hi verbomedia,

It shouldn’t be giving you that error, but you should get an error that you cannot encrypt files that are not in the root of your bucket.

Can you please try something in your AWS account please move one file into the root of your bucket and test encryption you can right click and copy in AWS.

Best Regards

Sam

[s3bubble]

Hi verbomedia,

Can you list the exact process you are running.

The bucket you are using and the object your are trying to encode?

Best Regards

Sam

[s3bubble]

Hi vintagefilm,

Yes if you could set us up with an Admin login and send the details to support@S3bubble.com we can login and apply the updates.

Regarding images, everything is setup at a 16/9 ratio so we normally use this calculator

http://size43.com/jqueryVideoTool.html

And start with width 1080 height 608 this seems to be the best settings for quality we have WordPress functions that resize the images for the smaller sizes to keep the browser happy so start with a nice large 1080×608 photoshop template and resize appropriately.

Best Regards

Sam

[s3bubble]

Hi vintagefilm,

When you add a video it is added to the S3bubble database when you view it, so when you remove the bucket it will be removed from the AWS but not S3bubble if will still be listed in our database.

I assume you are talking about the https://s3bubble.com/secure/#/encoded

I think we need to add an automated cleanup option on the encoded media section.

Best Regards

Sam

• This reply was modified 8 years, 1 month ago by s3bubble.

[s3bubble]

Hi vintagefilm,

So just picking back up on this post we have implemented some changes to the Streamium theme which you can see here.

http://streamiumtheme.com/

As you should notice we have set certain plans for a specific video that can only be viewed after sign up this seems like a good way to give some free content but also entice users to sign up.

We have also changed the way the details work so we can display more information about the film.

Let me know if you would like us to help integrate these new changes into your website?

Best Regards

Sam

[s3bubble]

Hi Both,

We are going to add the ability to utilise any of the AWS set presets here into the S3bubble service hopefully by next week.

http://docs.aws.amazon.com/elastictranscoder/latest/developerguide/system-presets.html

But we also like the idea of allowing our users to have full control over the preset settings.

Below is a example of our 720p setup but we are always open to suggestions.

'Audio' => [
	'AudioPackingMode' => 'SingleTrack',
	'BitRate' => '128',
	'Channels' => '2',
	'Codec' => 'AAC',
	'CodecOptions' => [
	'Profile' => 'AAC-LC'
	],
	'SampleRate' => '44100',

],

'Video' => [
    'BitRate' => '2400',
    'Codec' => 'H.264',
    'CodecOptions' => [
        'InterlacedMode' => 'Progressive',
        'MaxReferenceFrames' => '3',
        'Level' => '3.1',
        'ColorSpaceConversionMode' => 'None',
        'Profile' => 'baseline'
    ],
    'DisplayAspectRatio' => 'auto',
    'FixedGOP' => 'true',
    'FrameRate' => '30',
    'KeyframesMaxDist' => '90',
    'MaxHeight' => '720',
    'MaxWidth' => '1280',
],

I am curious what your suggestions would be based on the above?

Best Regards

Sam

[s3bubble]

Hi Vintagefilm,

I have checked the link and you are serving a mp4 with progressive playback instead of hls adaptive bitrate.

You can navigate to the correct link here.

https://s3bubble.com/secure/#/bucket/vfce1cf/AWomansManPreview+encoded-Mon-Mar-2017-17-08-42

adaptive bitrate always needs to be the .m3u8 file.

When you embed the code check the link has hls in it.

media.s3bubble.com/hls/progressive/id/

not below which is progressive

media.s3bubble.com/embed/progressive/id/

Best Regards

Sam

• This reply was modified 8 years, 1 month ago by s3bubble.
• This reply was modified 8 years, 1 month ago by s3bubble.

[s3bubble]

Hi vintagefilm,

It shouldn’t be playing the mp4 on desktop it should always serve hls Safari, Firefox and Chrome all support HLS can you send us a example link so we can take a look send it to support@s3bubble.com if you dont want to post here.

Best Regards

Sam

[s3bubble]

Hi vintagefilm,

You can now set a mp4 fallback when running encryption this will cover fallback to really old Android devices and should cover all bases regarding cross platform support.

Best Regards

Sam

[s3bubble]

Hi Patrick,

Not sure, the only I can think of is there may have been a connectivity issue with your internet or it is switching connections if this happens again let us know you shouldn’t need to re-encode your video.

You can also check the AWS service health if this happens to check they are not experiencing any issues.

https://status.aws.amazon.com/

Best Regards

Sam

[s3bubble]

Hi Patrick,

I have taken a good look at this and I cannot seem to recreate your issue.

I have tested on Chrome, Firefox, Safari IE they all playback without any issues.

Did you have any connectivity issues at the time? if this error happens again can you screenshot I have also tested on 2G, 3G and various throttling settings within chrome and everything played back as aspected.

also just on another note we will add a search functionality in the sidebar to make finding the correct folder much easier in the next update.

Best Regards

Sam

• This reply was modified 8 years, 1 month ago by s3bubble.

[s3bubble]

Hi Patrick,

No that’s great glad you still have it so we can bug test I will take a look when I get 5 minutes.

Best Regards

Sam

[s3bubble]

Hi Patrick,

You should never have to re-encode the video this will not be the issue.

Cloudfront is completely separate to the pipeline they have no connection you could delete the pipeline and it would not affect any of your setup.

Have you updated anything on your cloudfront distribution is it showing as deployed.

Also just to check if you are using cloudfront on a bucket every video needs cloudfront set.

If you get this error again please send us a link before re-encoding you should not need to do this and we will run some checks.

Few other things what browser are you using are you using encryption?

Bet Regards

Sam

• This reply was modified 8 years, 1 month ago by s3bubble.

[s3bubble]

Hi vintagefilm,

We will be looking into this.

We are looking to add an extra option in the encryption process to allow an mp4 fallback which we can then use to support very old android devices so this will only come into play if the media fails to load.

This is the reason services like Netflix AWS Prime etc always have a native mobile app instead of a web app to get around all the really old browsers.

I will keep you updated on this, going to run some tests.

Best Regards

Sam

[s3bubble]

Hi drafizan,

You can track all your bandwidth user base etc from Cloudfront here is a video tutorial I have skipped to the relevant part let me know if this is what you mean.

Cloudfront in combination with Google Analytics should give you everything you need.

Best Regards

Sam

[Author]

Posts