[s3bubble]

Hi bwatkins1818

Can you please try this version of the plugin just deactivate and delete the current one and upload the one below, your theme text editor appears to be adding breaks causing the player not to load the theme devs may have a content filter call setup.

https://s3.amazonaws.com/s3bubble.assets/main.plugin/content_filter_bug/s3bubble-amazon-s3-audio-streaming.zip

Let me know if it works.

Best Regards

Sam

[s3bubble]

Hi bwatkins1818,

Please use the insert shortcode not the insert iframe option this should tehn work for you.

See in the docs.

https://s3bubble.com/documentation/#doc2

Hope this helps

Best Regards

Sam

[s3bubble]

Hi instantetraining

Apologies i thought your were using the WordPress plugin there a bug with jquery and IE 11 i have updated jquery everything should be working for you know.

Best Regards

Sam

[s3bubble]

Hi Ydstime,

We have tested your setup and everything seems to work, can you please make sure you have Version 2.3 installed you should just be able to upgrade with the WordPress plugin admin.

Best Regards

Sam

[s3bubble]

Hi ydstime,

Can you set me up with a login and send the details to support@s3bubble.com so i can take a look at this for you.

Best Regards

Sam

[s3bubble]

Hi instantetraining,

Can you please try one of our videos on this website in internet explorer.

https://s3bubble.com/progressive-streaming-example/

Can you supply us with the following
1. Can you send us a video link so we can test?
2. Please let us know which version of IE you are testing with.
3. Is your internet explorer outputting any errors in its console?

We can then look into this for you.

Best Regards

Sam

• This reply was modified 9 years, 9 months ago by s3bubble.

[s3bubble]

UPDATE.

Apologies to everyone we have been really let down by our hosting company Media Temple who this issue was directly related to and was completely out of our hands, we have completely moved away from media temple and put everything on Amazon Web Services in a EC2 for our api hosting as it much more reliable and will prevent issues like this happening in the future.

Please delete the current plugin and then reinstall from the WordPress repo as we have pushed the latest update with the new api on Amazon.

WORKING PLUGIN DOWNLOAD

Again apologies for any downtime we are so disappoint with Media Temple above is a full report of the support with Media Temple that ended up with no resolution just us having to completely change hosts.

Best Regards

Sam

• This reply was modified 9 years, 9 months ago by s3bubble.

[s3bubble]

Hi mlt34,

Apologies we have been really let down by our hosting company Media Temple who this issue was directly related to and was completely out of our hands, we have completely moved away from media temple and put everything on Amazon Web Services in a EC2 for our api hosting as it much more reliable and will prevent issues like this happening in the future.

Please delete the current plugin and then reinstall from the WordPress repo as we have pushed the latest update with the new api on Amazon.

WORKING PLUGIN DOWNLOAD

Again apologies for any downtime we are so disappoint with Media Temple here is a full report of the support with Media Temple that ended up with no resolution just us having to completely change hosts Media Temple Support

Best Regards

Sam

• This reply was modified 9 years, 9 months ago by s3bubble.

[s3bubble]

Hello Everyone.

Please install this version of the plugin and everything will work.

https://wordpress.org/plugins/s3bubble-amazon-s3-audio-streaming/

Apologies we have been really let down by our hosting company Media Temple who this issue was directly related to and was completely out of our hands, we are completely moving away from media temple and putting everything on Amazon for our hosting as it much more reliable and will prevent issues like this happening in the future.

Best Regards

Sam

• This reply was modified 9 years, 9 months ago by s3bubble.
• This reply was modified 9 years, 9 months ago by s3bubble.

[s3bubble]

Hi Alina,

Please install this version of the plugin and everything will work.

https://wordpress.org/plugins/s3bubble-amazon-s3-audio-streaming/

Apologies we have been really let down by our hosting company Media Temple who this issue was directly related to and was completely out of our hands we are completely moving away from media temple and putting everything on Amazon for our hosting as it much more reliable and will prevent issues like this happening in the future.

Best Regards

Sam

• This reply was modified 9 years, 9 months ago by s3bubble.
• This reply was modified 9 years, 9 months ago by s3bubble.

[s3bubble]

Hi markkhoder,

Can you pls send me a link to test, i will then look into this for you you can send it to support@s3bubble.com if you need to keep it private.

Best Regards

Sam

[s3bubble]

Hi Michael,

Unfortunately no the engineer couldn’t even run a traceroute due to permissions.

Thanks

Sam

[s3bubble]

Hi Samuel,
Do you have a traceroute you can provide from the two godaddy IPs? I’m still waiting for the routing change to occur, it should happen today.

Best Regards,

Michael H.
Customer Support
(mt) Media Temple
877-578-4000
310-564-2007

[s3bubble]

Samuel,
Just FYI, I know you are attempting to change your IP to fix the issue. I’m having an internet routing change made so Internap will hopefully not have the preferred route to your server and thus be bypassed, I believe the issue is not limited to just your IP which is why I’m taking this more extreme step.

Best Regards,

Michael H.
Customer Support
(mt) Media Temple
877-578-4000
310-564-2007

[s3bubble]

Hi Alina555,

Can you send us a link to the player you are experiencing this issues with.

Best Regards

S3Bubble

[Author]

Posts